Account Manager

Bertelsmann-Jobs • Denton, TX

19d

About The Position

Arvato is hiring a customer relationship-driven Account Manager to manage services for a high-tech client. The role leads a team of Customer Service Representatives, owns the program’s P&L, supervises execution, and manages changes to the program’s scope. The Account Manager maintains effective relationships with client contacts and internal decision-makers, and acts as the liaison between client expectations and operational delivery to meet or exceed contractual Service-Level Agreements (SLAs). Success is measured through financial performance, timely service, scope control, and growth.

Requirements

• Bachelor’s degree in Supply Chain Management or Business, or comparable work experience.
• At least 3 years of experience in Account Management, Program Management, or Customer Service Management.
• Experience managing a team.
• Excellent communication skills.
• Assertive and analytical, with the ability to establish priorities.

Nice To Haves

• Advanced Excel skills.
• Good working knowledge of SAP.

Responsibilities

• Act as the key client contact and build strong working relationships with decision-makers.
• Ensure SLAs are met and monitored according to contractual agreements.
• Manage the Customer Service Team’s daily work, including motivating, coaching, problem-solving, recognizing, and rewarding team members.
• Manage financial objectives and reporting, including gathering invoicing data, preparing invoices, financial forecasting, and participating in the annual budgeting process.
• Coordinate across internal departments, including Service Delivery, IT, Finance, Customs/Trade, Transport, and other operating entities, to support successful implementation and operation of the agreed business scope.
• Lead new process development and continuous improvement throughout the supply chain to meet quality standards.
• Participate in and prepare for weekly, monthly, and quarterly Business Reviews covering day-to-day business, SLAs, and project implementations.
• Perform additional assigned tasks to support an efficient, safe, clean, and goal-oriented work environment.

Benefits

• Medical, dental, vision, life insurance, and disability pay.
• 401(k) with company matching up to 6%.
• Paid time off, including paid holidays.
• Flexible Spending Accounts.
• Voluntary benefits such as legal and financial assistance and pet insurance.
• Employee Assistance Program.
• Ongoing employee development opportunities, including tuition reimbursement, scholarships, and training.
• Commuter benefits.
• Employee engagement activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level