Cardiothoracic Transplant Account Manager - Great Lakes

CareDx, Inc. • Michigan, MI

1d • $230,000 - $260,000 • Remote

About The Position

CareDx is a precision medicine diagnostics company focused on transplant, specialty oncology, and cell therapy. The Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, primarily within heart and lung transplant programs. The TAM collaborates with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The role reports directly to the Regional Director.

The successful candidate is a collaborative, agile problem solver with strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centric approach. The position is remote within the United States, requires travel of up to 75%, and requires field-based, customer-facing work at least four days per week.

CareDx offers a competitive total rewards package that includes base salary and incentive compensation, health and welfare benefits, a gym reimbursement program, a 401(k) match, an Employee Stock Purchase Plan, and pre-tax commuter benefits. Eligible full-time employees who donate an organ or bone marrow may take up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy. The anticipated U.S. base salary range is $230,000–$260,000, with potential additional discretionary bonuses or incentives and restricted stock units. Final compensation depends on factors including experience and education.

Requirements

• Bachelor’s degree required.
• At least 10 years of sales or strategic account management experience in the healthcare industry.
• Experience selling to hospitals, hospital or health systems, and/or enterprise-level accounts, and navigating stakeholders and departments at multiple levels.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
• Strong written and oral communication and organizational skills.
• Willingness to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
• Willingness to work in the field and face customers at least four days per week.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.

Nice To Haves

• Advanced degree, such as an MBA.
• Clinical or sales experience in transplant, cardiology, respiratory care, pulmonology, molecular diagnostics, or laboratory settings.
• Deep clinical knowledge of transplantation.

Responsibilities

• Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions.
• Identify opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions, and services.
• Develop and execute strategic plans to drive business growth and meet sales targets.
• Create and implement long-term, account-specific strategies and tactics to increase adoption, gain market share, expand CareDx’s footprint, and achieve commercial goals.
• Maintain understanding of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
• Identify customer stakeholders and influencers and build strong relationships and partnerships.
• Solicit ongoing customer feedback about needs, products, and features.
• Resolve customer issues promptly and efficiently, manage expectations, and ensure customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies, tracking progress toward account- and regional-level objectives.
• Prepare regular performance reports for regional leadership, including insights on strategy effectiveness, ROI, and other key performance indicators.
• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits.
• Gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Up to 30 days of paid leave annually for eligible full-time employees who donate an organ or bone marrow.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior