Cardiothoracic Transplant Account Manager - Texas
About The Position
CareDx is seeking a Transplant Account Manager (TAM) to drive adoption and volume growth of its transplant diagnostics portfolio and ecosystem, with a primary focus on heart and lung programs at transplant centers. The role coordinates with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. Successful candidates are collaborative, agile problem solvers with strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centric approach to results. The TAM reports directly to the Regional Director. The TAM develops a deep understanding of account needs, objectives, and challenges; identifies opportunities to expand business within existing accounts; and creates and executes account-specific plans to grow adoption, market share, and sales. The role requires clinical and technical proficiency in relevant therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies. The TAM builds relationships with customer stakeholders, resolves issues, manages expectations, and tracks customer satisfaction. The position also entails forecasting and managing the sales pipeline, monitoring progress at account and regional levels, and reporting performance and strategic insights to regional leadership. The TAM collaborates with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams. This is a U.S.-only remote role that involves frequent field and customer-facing work and travel of up to 75%.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, with the ability to navigate multiple stakeholder levels and departments.
- Demonstrated ability to develop effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and face customers at least four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as Power BI.
Nice To Haves
- Advanced degree, such as an MBA.
- Clinical or sales experience in transplant, cardiology, respiratory care, pulmonology, molecular diagnostics, or laboratory settings.
- Deep clinical knowledge of transplantation.
Responsibilities
- Develop a deep understanding of account needs, objectives, and challenges and provide tailored solutions.
- Identify opportunities within existing accounts to upsell and cross-sell CareDx products, solutions, and services.
- Develop and execute strategic account plans to drive business growth, meet sales targets, increase adoption and market share, expand CareDx’s footprint, and achieve commercial goals.
- Maintain understanding of relevant therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
- Identify customer stakeholders and influencers, establish strong relationships and partnerships, and solicit feedback on customer needs, products, and features.
- Resolve customer issues promptly and efficiently, manage expectations, and ensure customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies at account and regional levels.
- Prepare regular performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions addressing customer needs.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually for a full-time employee who donates an organ or bone marrow, under the Living Donor Employee Recovery Policy.
- Potential eligibility for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
