Cardiothoracic Transplant Account Manager - New England

CareDx, Inc. • Boston, MA

22h • $230,000 - $260,000 • Remote

About The Position

CareDx is a precision medicine diagnostics company working in transplant, specialty oncology, and cell therapy. Its offerings include molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services.

The Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, focusing primarily on heart and lung programs at transplant centers. The TAM coordinates with Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The role reports directly to the Regional Director and requires a patient-centered, collaborative approach, strategic account management and sales capability, strong communication skills, and clinical aptitude.

The TAM develops an understanding of account needs and challenges, identifies opportunities to expand business, and creates account-specific plans to increase adoption, market share, and sales. The role requires knowledge of relevant therapeutic areas, scientific concepts, testing platforms, processes, and supporting clinical studies. The TAM builds customer relationships, addresses issues, manages expectations, and works with internal teams to provide solutions. The position also involves sales pipeline forecasting, performance reporting, and using customer and business data to inform decisions.

This is a U.S.-only remote role with frequent customer-facing field work. Travel may be up to 75%, including day trips, overnight travel, and some weekend conferences; the employee is expected to be in the field and customer-facing at least four days per week.

The U.S. compensation package includes a base salary range of $230,000–$260,000 plus incentive variable compensation. Additional compensation may include discretionary bonuses or incentives and restricted stock units. CareDx also offers health and welfare benefits, a gym reimbursement program, a 401(k) match, an Employee Stock Purchase Plan, pre-tax commuter benefits, and a paid-leave policy for qualifying full-time employees who donate an organ or bone marrow.

Requirements

• Bachelor’s degree required.
• At least 10 years of sales or strategic account management experience in the healthcare industry.
• Experience selling to hospitals, hospital or health systems, and/or enterprise-level accounts, navigating multiple stakeholder levels and departments.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
• Strong written and oral communication and organizational skills.
• Willingness to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences.
• Willingness to work in the field and be customer-facing a minimum of four days per week.
• Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.
• Clinical or sales experience in transplant, cardiology, respiratory care, pulmonology, molecular diagnostics, or laboratory settings.

Nice To Haves

• Advanced degree, such as an MBA.
• Deep clinical knowledge of transplantation.

Responsibilities

• Develop a deep understanding of account needs, objectives, and challenges and provide tailored solutions.
• Identify opportunities within existing accounts to upsell and cross-sell CareDx products, solutions, and services.
• Develop and execute strategic account plans to drive business growth, achieve sales targets, increase adoption, gain market share, and expand CareDx’s footprint.
• Maintain knowledge of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
• Identify customer stakeholders and influencers; build relationships and partnerships; and solicit feedback on customer needs, products, and features.
• Resolve customer issues promptly and efficiently, manage expectations, and support customer satisfaction.
• Forecast and manage the sales pipeline and growth strategies at account and regional levels.
• Prepare performance reports for regional leadership, including insights on strategy effectiveness, ROI, and other key performance indicators.
• Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
• Travel up to 75%, including day trips, overnight travel, and some weekend conferences, and spend at least four days per week in the field and customer-facing.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits.
• Gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for qualifying full-time employees who donate an organ or bone marrow.
• Potential eligibility for discretionary bonuses or incentives and restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior