Senior Strategic Account Manager

CSC Serviceworks • New York, NY

2d

About The Position

The Senior Strategic Account Manager partners with regional clients to manage and grow a defined account base. The role develops client relationships and account-specific sales strategies, identifies expansion opportunities, and matches the company’s services and solutions to customer needs. It also works with leadership and local operations teams to resolve customer concerns and deliver on commitments, while supporting renewals, retention, and customer satisfaction.

Requirements

• Bachelor’s degree in a related field, or 7–10 years of related experience and/or training, or an equivalent combination of education and experience.
• Experience in large-account business-to-business sales in the service industry.
• Ability to read, analyze, interpret, and understand business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to present information effectively to management and groups of employees.
• Ability to work with a variety of mathematical concepts.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret a variety of instructions.
• Strong Microsoft Office skills.
• Ability to travel as needed and conduct sales activities at customers’ places of business.

Responsibilities

• Manage and grow an assigned book of business through account management, relationship building, and strategic planning.
• Sell and negotiate the company’s products and services to maximize customer value and revenue opportunities.
• Develop and execute account-specific sales strategies aligned with regional and company growth objectives.
• Identify and pursue account expansion and upselling opportunities within existing customer relationships.
• Build and maintain customer relationships through targeted sales and marketing plans and proactive account management.
• Collaborate with leadership and operational partners to address complex customer concerns and deliver solutions.
• Schedule and conduct regular customer visits to strengthen partnerships, assess satisfaction, and support renewal and retention strategies.
• Match services and solutions to customer needs by understanding customer operations, industry trends, competitive offerings, and pricing strategies.
• Collaborate with local operations teams to support execution of customer commitments and service delivery.
• Maintain accurate customer, pipeline, and activity data in CRM systems, including contact information, appointments, follow-ups, and account notes.
• Use communication, presentation, and problem-solving skills to serve as a trusted customer advisor.

Benefits

• 75% employer contribution to medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• Year-round work and paid training.
• Company-paid life, short-term disability, and long-term disability insurance.
• 401(k) with company match.
• Paid time off and holiday pay.
• Flexible Spending Account and Health Savings Account.
• Employee discounts on travel, theme parks, home and auto insurance, and more.
• Education reimbursement program.
• Paid employee referral program.
• Base salary plus earned commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior