Abdominal Transplant Account Manager - Miami
About The Position
CareDx is a precision medicine diagnostics company focused on transplant, specialty oncology, and cell therapy. The Abdominal Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, primarily among abdominal transplant programs and community nephrology accounts. The TAM works with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. The position reports to the Regional Director. The role develops a detailed understanding of account needs and challenges, identifies opportunities to expand business, and creates account-specific strategies to grow adoption, market share, and sales. It requires clinical and technical knowledge of the therapeutic area, scientific concepts, testing platforms, processes, and supporting clinical studies. The TAM builds customer relationships, addresses issues, manages expectations, and monitors pipeline performance and account and regional growth. The position also collaborates with internal commercial, marketing, customer experience, medical affairs, market access, and operations teams. The role is remote within the United States, with substantial field and customer-facing work and travel of up to 50% or greater.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling to hospitals, hospital or health systems, and/or enterprise-level accounts, including navigating multiple stakeholder levels and departments.
- Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and customer-facing at least four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as PowerBI.
Nice To Haves
- Advanced degree, such as an MBA.
- Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory settings.
- Deep clinical knowledge of abdominal transplant.
Responsibilities
- Understand account needs, objectives, and challenges to provide tailored solutions.
- Identify opportunities to upsell and cross-sell CareDx products, solutions, and services within existing accounts.
- Develop and execute strategic account plans to drive business growth, achieve sales targets, increase adoption and market share, and expand the CareDx footprint.
- Maintain knowledge of the therapeutic area, scientific concepts, testing platforms, mechanisms, processes, and supporting clinical studies.
- Identify customer stakeholders and influencers, build strong relationships, and solicit feedback on customer needs, products, and features.
- Resolve customer issues promptly and efficiently while managing expectations and ensuring customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies, tracking progress toward account and regional objectives.
- Prepare performance reports for regional leadership, including insights into strategy effectiveness, ROI, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions for customer needs.
- Work in the field and face customers at least four days per week, with frequent day trips, overnight travel, and some weekend conferences.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for a full-time employee donating an organ or bone marrow.
- Potential eligibility for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
