Abdominal Transplant Account Manager - PA
About The Position
CareDx is a precision medicine diagnostics company working in transplant, specialty oncology, and cell therapy. The Abdominal Transplant Account Manager (TAM) drives adoption and volume growth of CareDx’s transplant diagnostics portfolio and ecosystem, focusing primarily on abdominal transplant programs and community nephrology accounts. The TAM works with Community Account Managers, Solutions Account Managers, Clinical Liaisons, and Medical Science Liaisons to develop and execute account-level growth strategies. This role reports directly to the Regional Director. The successful candidate is a collaborative, agile problem solver with strategic account management and sales experience, strong communication skills, clinical aptitude, and a patient-centered approach. The role is remote within the United States and requires substantial field and customer-facing activity, along with travel of up to 50% or greater.
Requirements
- Bachelor’s degree required.
- At least 10 years of sales or strategic account management experience in the healthcare industry.
- Experience selling into hospitals, hospital or health systems, and/or enterprise-level accounts, navigating multiple stakeholder levels and departments.
- Demonstrated ability to develop effective account strategies that maximize business outcomes in a highly matrixed organization.
- Strong written and oral communication and organizational skills.
- Willingness to travel up to 50% or greater, including frequent day trips, overnight travel, and some weekend conferences.
- Willingness to work in the field and be customer-facing at least four days per week.
- Proficiency with Word, Excel, PowerPoint, Outlook, Salesforce.com, and analytical tools such as Power BI.
Nice To Haves
- Advanced degree, such as an MBA.
- Clinical or sales experience in transplant, nephrology, molecular diagnostics, or laboratory settings.
- Deep clinical knowledge of abdominal transplant.
Responsibilities
- Develop a deep understanding of account needs, objectives, and challenges to provide tailored solutions.
- Identify opportunities within existing accounts to upsell and cross-sell CareDx products, solutions, and services.
- Develop and execute strategic account plans to drive business growth, achieve sales targets, increase adoption and market share, and expand CareDx’s footprint.
- Build understanding of therapeutic areas, scientific concepts, testing platforms, mechanisms, processes, and relevant clinical studies.
- Identify customer stakeholders and influencers, build strong relationships and partnerships, solicit feedback, and address customer issues promptly while managing expectations and customer satisfaction.
- Forecast and manage the sales pipeline and growth strategies at account and regional levels.
- Prepare performance reports for regional leadership with insights on strategy effectiveness, return on investment, and other key performance indicators.
- Collaborate with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access, and Operations teams to develop solutions that address customer needs.
Benefits
- Competitive base salary and incentive compensation.
- Health and welfare benefits, including a gym reimbursement program.
- 401(k) savings plan match.
- Employee Stock Purchase Plan.
- Pre-tax commuter benefits.
- Up to 30 days of paid leave annually under the Living Donor Employee Recovery Policy for a full-time employee donating an organ or bone marrow.
- Potential eligibility for discretionary bonuses or incentives and restricted stock units.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
