Team Lead, Account Manager – Outbound

nexAir, LLC • Memphis, TN

12d

About The Position

The Team Lead, Account Manager – Outbound directs the team’s daily activities, including supervision and training, and ensures team members understand job requirements and expectations. The role works with customers, Territory Managers, and Account Managers to resolve billing questions and discrepancies promptly, including special handling requirements.

The position leads efforts to identify root causes of account issues—such as short payments, past-due invoices, pricing issues, and cylinder discrepancies—and implement long-term solutions. It collaborates with the Manager, Customer Financial Services, Account Manager Team Leads, and Credit Analyst on relationships, process improvements, training, SOPs, and process flows that improve customer service and reduce outstanding receivables and unapplied payments.

The Team Lead also directs assigned special projects and communicates their status to impacted parties, oversees accounts escalated to more severe collection efforts, communicates professionally with external customers and internal sales staff and executives, and holds biweekly account discussions with each team member.

Requirements

• At least three to five years of progressive experience in account management and collections.
• Self-motivated and able to work independently.
• Excellent listening, written, verbal, communication, and interpersonal skills, with a customer service focus.
• Ability to solve practical problems and handle concrete variables in situations with limited standardization.
• Ability to manage multiple projects while paying strict attention to detail.
• Strong computer skills, including advanced knowledge of Microsoft Office applications, especially Excel.
• Ability to work cooperatively and collaboratively with a team and all levels of employees, management, and customers.

Nice To Haves

• Bachelor’s degree preferred.
• Supervisory experience preferred.

Responsibilities

• Direct the team’s daily activities, including day-to-day supervision and training.
• Provide leadership and direction so team members understand job requirements and expectations.
• Work with customers, Territory Managers, and Account Managers to resolve billing questions, special handling requirements, and discrepancies in a timely and appropriate manner.
• Lead efforts to identify and resolve root causes of account issues, including short payments, past-due invoices, pricing issues, and cylinder discrepancies, and implement long-term solutions within the system or company.
• Collaborate with the Manager, Customer Financial Services, Account Manager Team Leads, and Credit Analyst on relationships, collaboration, process improvements, training needs, SOPs, and process flows to improve customer service and reduce outstanding receivables and unapplied payments.
• Direct assigned special projects and communicate their status to impacted parties inside and outside nexAir.
• Oversee accounts escalated to more severe collection efforts that require leadership involvement.
• Communicate professionally with external customers and internal sales force and executives.
• Conduct biweekly account discussions with each team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed