Outbound Team Supervisor

Cadence Health

2d•$65,000 - $80,000•Remote

About The Position

Cadence is hiring an Outbound Team Supervisor to lead Outbound Patient Enrollment Specialists who enroll patients referred by partner physicians. The supervisor owns day-to-day coaching, quality, and team performance, ensuring patient conversations meet Cadence’s standards for clarity, trust, and compliance. The role operates in a high-volume, phone-based environment where consistency and speed are important. The supervisor monitors enrollment activity and performance, coaches specialists, audits calls, handles escalated patient concerns, and manages scheduling and pipeline coverage. The role also includes onboarding and training new specialists and regularly reporting team performance and enrollment trends to the enrollment operations lead. The position is remote and based in the United States.

Requirements

At least 5 years of experience in outbound sales or patient enrollment, including prior high-volume, phone-based work.
Prior experience conducting high-volume outbound calls in a fast-paced environment.
Working knowledge of CRM and dialer platforms, with the ability to manage pipeline coverage across a team.
Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
Strong written and verbal communication skills, including experience handling escalated or sensitive patient conversations.
Experience as a team lead or manager.
Experience with AI tools such as Claude or Gemini.

Responsibilities

Lead and provide daily coaching to Outbound Patient Enrollment Specialists on call quality, script adherence, and patient communication.
Monitor call volume, enrollment conversion, and productivity metrics, and adjust team focus to meet targets.
Conduct call audits and quality assurance reviews, providing direct feedback tied to Cadence’s enrollment standards.
Resolve escalated patient concerns and complex enrollment cases that specialists cannot close independently.
Manage day-to-day scheduling and pipeline coverage to maintain enrollment volume in line with partner physician referrals.
Onboard and train new specialists on scripts, CRM workflows, and HIPAA-compliant patient handling.
Regularly report team performance and enrollment trends to the enrollment operations lead.