Outbound Supervisor

SupplyHouse.com•Farmers Branch, TX

1d•$65,400 - $98,100•Onsite

About The Position

SupplyHouse.com is seeking an Outbound Supervisor for its fulfillment center in Farmers Branch, Texas. Reporting to the Outbound Manager, this position oversees daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time. The supervisor leads and supports Outbound associates, coordinates staffing and workflow according to order volume, and helps resolve operational issues involving automation, warehouse management systems, carriers, and customer orders. The role works closely with fulfillment leadership, Customer Service, and other cross-functional partners to identify process improvements, increase operational efficiency, and support departmental performance goals. The position is full-time and exempt. The operation runs Monday through Saturday from 4:00 a.m. to 11:00 p.m. CT. The usual schedule is Monday through Friday from 2:30 p.m. to 11:00 p.m. CT, but varying schedules, including weekends and holidays, are expected as needed. Peak and seasonal demands may require additional hours. The position is based at a 180,000-square-foot facility at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234. The expected starting salary is $65,400 to $81,750, within a full position range of $65,400 to $98,100 annually. Starting pay depends on experience, qualifications, and internal equity; new hires rarely start above the midpoint. Applicants must be authorized to work full-time in the U.S.; visa sponsorship is not available.

Requirements

High school diploma or GED equivalent.
At least 2 years of leadership experience in a fulfillment, warehouse, or distribution environment.
Proven experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards.
Demonstrated ability to train, coach, and develop associates to achieve departmental goals.
Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures.
Strong understanding of safety practices and ability to promote a safe and compliant work environment.
Fundamental understanding of inventory, supply chain, and logistics concepts.
Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel.
Strong problem-solving and time-management skills, with excellent attention to detail.
Strong verbal and written communication skills.
Ability to work independently, multitask, and follow established processes and procedures.
Ability to push and pull objects up to 60 pounds of force independently; employees are expected to seek help or use appropriate equipment for tasks exceeding that amount.
Ability to stand and walk for up to 8–10 hours and up to 20,000 steps per day.
Ability to work varying schedules, including weekends and holidays, as needed, and additional hours during peak and seasonal periods.
Current authorization to work in the U.S. on a full-time basis; the company does not sponsor work visas.

Nice To Haves

Bachelor’s degree in Supply Chain, Distribution Management, or a related field.
Prior experience collaborating cross-functionally to implement process improvements or operational initiatives.
Familiarity with performance management, including conducting feedback sessions and supporting employee development.
Experience overseeing both picking and packing functions in a fulfillment or distribution environment.

Responsibilities

Ensure the Picking Team meets daily Fast Track shipment deadlines with a high standard of accuracy.
Wave orders, delegate assignments, and oversee priority replenishments to keep operations on schedule.
Ensure the Packing Team meets daily Fast Track shipment deadlines with a high standard of quality and accuracy.
Assign packers to stations using the assignment board and reallocate team resources as needs change throughout the day.
Monitor and maintain shipment supply inventory and provide backup to the Picking Team when serving as the sole Outbound lead present.
Serve as the primary Customer Service contact for high-priority orders, incomplete SKUs, packing errors, staged orders, and other Picking or Packing Team issues.
Partner with the Training Team to ensure associates are trained on operational, safety, and organizational procedures.
Monitor individual and departmental performance and provide consistent feedback to support KPI success.
Conduct bi-monthly one-on-one check-ins with each Picking and Packing associate to build rapport and reinforce development.
Address personnel and performance concerns promptly and professionally.
Ensure Picking and Packing Associates’ timecards are accurate and up to date.
Attend and participate in weekly HR and Operations Leadership meetings.
Partner with the Outbound Manager on process improvements and assigned projects that support departmental growth.
Model professional standards and lead by example in the workplace.

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
401(k) with up to 4% company match.
Paid vacation, sick time, and holidays.
Company-paid life insurance and long-term disability.
Discounted auto, home, and pet insurance programs.
Flexible Spending Account (FSA).
Confidential mental health, financial planning, and legal support through the Employee Assistance Program (EAP).
$750 annual professional development budget.
LinkedIn Learning membership.
Company rewards and recognition program.
Ownership for All program, through which team members benefit financially from company growth and accomplishments.
Annual merit and bonus opportunities.
Hands-on training and internal mobility options.
Catered lunches, team-building activities, out-of-office events, and Micro Markets.
Donation drives, employee-nominated contributions, and support for nonprofit organizations.