Outbound Supervisor

SupplyHouse.com•Farmers Branch, TX

14h•Onsite

About The Position

SupplyHouse.com is seeking an Outbound Supervisor for its fulfillment center in Farmers Branch, Texas. Reporting to the Outbound Manager, this role oversees daily picking, packing, and shipping operations to ensure customer orders are handled accurately, safely, and on time. The supervisor leads and supports Outbound associates, coordinates staffing and workflow based on order volume, and helps resolve operational issues involving automation, warehouse management systems, carriers, and customer orders. The supervisor works with fulfillment leadership, Customer Service, and cross-functional partners to identify process improvements, improve operational efficiency, and support departmental performance goals. The position is full-time and exempt. The operation runs Monday through Saturday, 4:00 a.m. to 11:00 p.m. CT; the usual schedule is Monday through Friday, 2:30 p.m. to 11:00 p.m. CT, with varying hours, weekends, holidays, and additional hours during peak or seasonal periods as business needs require. Training is scheduled Monday through Friday, 11:30 a.m. to 8:00 p.m. CT, for the first two weeks. The worksite is a 180,000-square-foot fulfillment center at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234. The expected starting salary is $65,400 to $81,750 annually, within a full position range of $65,400 to $98,100. SupplyHouse.com describes a supportive, inclusive workplace and offers benefits, development opportunities, employee ownership participation, and programs intended to support work-life balance and employee feedback. Applicants must be authorized to work full-time in the U.S.; the company does not sponsor work visas.

Requirements

High school diploma or GED equivalent.
At least 2 years of leadership experience in a fulfillment, warehouse, or distribution environment.
Experience overseeing daily operations, delegating tasks, and ensuring adherence to productivity and quality standards.
Ability to train, coach, and develop associates to achieve departmental goals.
Working knowledge of warehouse management systems (WMS), RF scanners, and standard operating procedures.
Understanding of safety practices and ability to promote a safe, compliant work environment.
Fundamental understanding of inventory, supply chain, and logistics concepts.
Proficiency with Microsoft Office applications, especially Word, Outlook, and Excel.
Strong problem-solving and time-management skills and excellent attention to detail.
Strong verbal and written communication skills.
Ability to work independently, multitask, and follow established processes and procedures.
Ability to push and pull objects requiring up to 60 pounds of force independently; employees are expected to seek help or use appropriate equipment for tasks exceeding that amount.
Ability to stand and walk for up to 8–10 hours and up to 20,000 steps per day.
Must be currently authorized to work in the U.S. on a full-time basis; visa sponsorship is not available.

Nice To Haves

Bachelor's degree in Supply Chain, Distribution Management, or a related field.
Experience collaborating cross-functionally to implement process improvements or operational initiatives.
Familiarity with performance management, including conducting feedback sessions and supporting employee development.
Experience overseeing both picking and packing functions in a fulfillment or distribution environment.

Responsibilities

Ensure the Picking Team meets daily Fast Track shipment deadlines with high accuracy.
Wave orders, delegate assignments, and oversee priority replenishments to keep operations on schedule.
Ensure the Packing Team meets daily Fast Track shipment deadlines with high quality and accuracy.
Assign packers to stations using the assignment board and reallocate team resources as needs change.
Monitor and maintain shipment supply inventory and back up the Picking Team when serving as the sole Outbound lead.
Serve as the primary Customer Service contact for high-priority orders, incomplete SKUs, packing errors, staged orders, and other Picking or Packing issues.
Partner with the Training Team to ensure associates are trained on operational, safety, and organizational procedures.
Monitor individual and departmental performance and provide consistent feedback to support KPI success.
Conduct bi-monthly one-on-one check-ins with each Picking and Packing associate to build rapport and support development.
Address personnel and performance concerns promptly and professionally.
Ensure Picking and Packing associates' timecards are accurate and up to date.
Attend and participate in weekly HR and Operations Leadership meetings.
Partner with the Outbound Manager on process improvements and assigned projects that support departmental growth.
Model professional standards and lead by example.

Benefits

Comprehensive and affordable medical, dental, vision, and voluntary life insurance options.
401(k) with up to 4% company match.
Paid vacation, sick time, and holidays.
Company-paid life insurance and long-term disability.
Discounted auto, home, and pet insurance programs.
Flexible Spending Account (FSA).
Confidential mental health, financial planning, and legal support through the Employee Assistance Program (EAP).
$750 annual professional development budget.
LinkedIn Learning membership.
Company rewards and recognition program.
Ownership for All program, through which team members benefit financially from company growth and accomplishments.
Annual merit and bonus opportunities.
Hands-on training and internal mobility options.
Catered lunches, team-building activities, out-of-office events, and Micro Markets.