Team Lead, Account Manager – Outbound

nexAir • Memphis, TN

11d

About The Position

The Team Lead, Account Manager – Outbound directs daily team activities, including supervision and training, and provides leadership to ensure team members understand job requirements and expectations. The role works with customers, Territory Managers, and Account Managers to resolve billing questions, special handling requirements, and discrepancies in a timely and appropriate manner.

The Team Lead identifies and addresses root causes of account issues—including short payments, past-due invoices, pricing, and cylinder discrepancies—and implements long-term solutions within the system or company. The role collaborates with the Manager, Customer Financial Services, Account Manager Team Leads, and Credit Analysts to strengthen relationships, improve processes, identify training needs, and enhance the customer service experience while reducing outstanding receivables and unapplied payments.

The position also directs special projects, communicates their status to impacted internal and external parties, oversees accounts escalated to more severe collection efforts, communicates professionally with customers and internal stakeholders, and holds biweekly account discussions with each team member. The position is classified as hourly, non-exempt, and full-time.

Requirements

• At least three to five years of progressive experience in account management and collections.
• Self-motivated and able to work independently.
• Excellent listening, written, verbal, communication, and interpersonal skills, with a customer service focus.
• Ability to solve practical problems and deal with varied concrete variables in situations with limited standardization.
• Ability to manage multiple projects while paying strict attention to detail.
• Strong computer skills, including advanced knowledge of Microsoft Office applications, especially Excel.
• Ability to work cooperatively and collaboratively as part of a team and with employees, management, and customers at all levels.

Nice To Haves

• Bachelor's degree.
• Supervisory experience.

Responsibilities

• Direct the team's daily activities, including day-to-day supervision and training.
• Provide leadership and direction to ensure team members understand job requirements and expectations.
• Work with customers, Territory Managers, and Account Managers to resolve billing questions, special handling requirements, and discrepancies promptly and appropriately.
• Identify and resolve root causes of account issues such as short payments, past-due invoices, pricing issues, and cylinder discrepancies, and implement long-term solutions within the system or company.
• Collaborate with the Manager, Customer Financial Services, Account Manager Team Leads, and Credit Analysts on relationship-building, process improvements, training needs, SOPs, and process flows to improve customer service and reduce outstanding receivables and unapplied payments.
• Direct and perform assigned special projects and communicate their status to impacted parties inside and outside nexAir.
• Oversee accounts escalated to more severe collection efforts that require leadership involvement.
• Communicate professionally with external customers, the internal sales force, and executives.
• Conduct biweekly account discussions with each team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed