Commercial Account Manager - Sandy, OR | Dick Hannah Dealerships

Dick Hannah Ford•Sandy, OR

18d

About The Position

Dick Hannah Ford is seeking an experienced, results-driven Commercial Account Manager to help lead and grow its commercial fleet sales operations. The role develops and maintains relationships with government agencies, commercial businesses, leasing companies, utilities, and other fleet customers to increase vehicle sales and service opportunities. It oversees the fleet sales process from prospecting and bidding through vehicle ordering, delivery, and payment follow-up, combining sales and business development with operational discipline and customer service. The position offers competitive compensation with expected annual income of $160,000 or more, consisting of a $48,000 annual base salary, commission opportunity of 10% of fleet gross profit, and additional income opportunities from F&I product sales. The company offers a comprehensive benefits package, with health benefits beginning the first month after 60 days of full-time employment. The Commercial Account Manager is also expected to contribute to team development, departmental processes, sales growth, customer satisfaction, and profitability. Dick Hannah Dealerships describes its core values as Family, Integrity, Respect, and Purpose and identifies itself as a family-run business founded in 1949. It is an equal opportunity employer.

Requirements

Experience in fleet sales, commercial vehicle sales, automotive retail, or business-to-business sales.
Strong relationship-building, prospecting, negotiation, and account management skills.
Excellent written and verbal communication skills, including active listening.
Ability to interpret written, verbal, and scheduling instructions.
Strong organizational skills and ability to manage multiple priorities.
Ability to work independently, remain self-motivated, and manage time effectively.
Computer proficiency, including Microsoft Word, Outlook, and advanced Excel.
Ability to learn and use manufacturer systems and dealership software.
Positive attitude and collaborative, team-oriented approach.
History of community involvement and professional relationship building.
Ability to develop and implement processes that improve operational performance.

Responsibilities

Develop and maintain relationships with government agencies, municipalities, utilities, commercial businesses, and leasing companies.
Identify, solicit, and develop new commercial fleet accounts.
Pursue government and commercial business through competitive bidding processes.
Maintain and grow existing fleet relationships and identify opportunities to expand account penetration.
Coordinate with dealership departments to support fleet customers and maximize sales and service opportunities.
Manage the fleet sales process from prospecting and vehicle specifications through ordering, delivery, and payment follow-up.
Ensure fleet vehicles are delivered accurately, professionally, and on schedule.
Coordinate national and local courtesy deliveries, including providing vehicle specifications and order information.
Provide out-of-stock vehicle solutions for fleet accounts and local leasing companies in coordination with the General Sales Manager.
Assist with new-vehicle ordering and manufacturer-related processes.
Coordinate and facilitate dealer trades.
Monitor inventory levels and inventory turn to support efficient operations and profitability.
Follow up on payments for delivered fleet, lease company, and commercial account vehicles.
Provide the General Manager and General Sales Manager with monthly forecasts for fleet car and truck deliveries.
Monitor sales volume, gross profit, F&I production, and other key performance indicators.
Develop and manage a B2B-style sales funnel for target fleet and commercial accounts, tracking buying cycles and pipeline position.
Provide monthly reports on account status, sales opportunities, anticipated purchasing timelines, and planned action items for target companies.
Maintain accurate and up-to-date company-level B2B CRM records, including orders, fleet details, purchasing history, vehicle preferences, communications, key dates, customer expectations, next actions, and follow-up commitments.
Manage fleet vehicle disposal and replacement opportunities, evaluating and coordinating trade-ins, wholesale auctions, and remarketing channels to maximize value and support customer needs.
Work proactively with fleet customers to identify replacement vehicle opportunities and maintain account relationships.
Develop, document, and maintain standardized departmental processes and process maps.
Assist with onboarding new employees and establishing manufacturer system logins.
Participate in management meetings as requested.
Identify opportunities to improve efficiency, customer satisfaction, sales growth, and departmental profitability.
Help recruit, train, and develop a diverse, high-performing team.
Collaborate with dealership management and other departments.
Demonstrate initiative and accountability and work toward departmental goals.
Maintain a professional appearance and represent Dick Hannah Dealerships positively in the business community.