DOT Shuttle Supervisor
SP Plus • Los Angeles, CA1d • Onsite
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DOT Shuttle Supervisor
SP Plus•Los Angeles, CA
•Onsite
About The Position
SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The DOT Shuttle Supervisor assists with the day-to-day management of a shuttle operation, ensuring operations follow contractual guidelines for the location as well as company policies and procedures. The role supports good client relations, promotes a professional image, and participates in programs to improve client and customer satisfaction. The position requires a minimal high school diploma or equivalent and a minimal month of related experience or training, or an equivalent combination of education and experience. Prior supervisory experience in DOT-regulated shuttle operations is preferred. Depending on the location’s needs and the employee’s shuttle-driving responsibilities, a valid CDL Class A or B license with a Passenger Endorsement may be required and must be maintained. A DOT Medical Card is required. The role may require availability for second or third shifts and/or weekends, depending on location needs. Employees are eligible to participate in various benefit plans. The position is located in Los Angeles, California, and pays $30.00–$31.50 per hour, plus tips.
Requirements
- Minimal high school diploma or equivalent and a minimal month of related experience or training, or an equivalent combination of education and experience.
- A valid CDL Class A or B Driver’s License, as required by location needs, and the ability to maintain it.
- A Passenger Endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more.
- A DOT Medical Card (Medical Examiner’s Certificate).
- Clear oral communication, including listening, obtaining clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Positive customer-service attitude and responsiveness to service requests.
- Ability to adapt to workplace changes, delays, and unexpected events.
- Sound and accurate judgment.
- Ability to perform the stated physical functions, including lifting or moving up to 25 pounds.
Nice To Haves
- Prior supervisory experience with DOT-regulated shuttle operations.
Responsibilities
- Assist with the day-to-day management of shuttle operations in accordance with contractual guidelines and company policies and procedures.
- Support client relations and participate in programs to improve client and customer satisfaction.
- Assist with day-to-day activities at assigned locations and perform management duties as assigned.
- Courteously assist customers and respond to service requests.
- Assist with equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
- Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Help clean up debris, water, oil spills, and similar messes.
- Substitute for any position when necessary.
- Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the area.
- Complete other duties as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending accounts
- Long- and short-term disability insurance
- Life insurance
- Accident insurance
- 401(k)
- Paid time off
- Tips in addition to the posted hourly rate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
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