Online Pickup Supervisor

Meijer•Waterville, OH

About The Position

Plans, directs, and supervises team members in the day-to-day operations within various store departments. Serves as a mentor and coach for team members and implements strategies to improve customer service and store sales while ensuring customer needs are met quickly and efficiently. Maintains store appearance, with a focus on prime shopping hours, product presentation, and company standards. The role is responsible for staffing, selection, and hiring; team development and promotion decisions; disciplinary documentation and recommendations concerning discharge; and department P&L, sales, and shrink. The supervisor models exceptional, fast, and friendly customer service; communicates the Meijer Friendly Initiative; ensures team members are trained; promotes a safe work environment; and spends most of their time in the store communicating with customers and team members. Reliable and consistent attendance is required. Other duties may be assigned.

Requirements

High school diploma or equivalent required.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.
Reliable and consistent attendance.

Nice To Haves

Rotational assignments in other store areas, such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day store operations.
Provide courteous, friendly, and efficient service to customers and team members to support a positive company image.
Manage staffing, selection, and hiring to achieve staffing needs.
Promote succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department P&L, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are thoroughly trained and have completed required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance, focusing on prime shopping hours, product presentation, and company standards.
Perform other duties as assigned.