Regional Technical Supervisor - Newark, NJ (Northeast - Pool)

Pentair•Newark, NJ

About The Position

Pentair is hiring a Regional Technical Supervisor for its Northeast Region, which includes Michigan, Indiana, Ohio, Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Rhode Island, Delaware, Maine, New Hampshire, and Vermont. The preferred location is the Newark, New Jersey/Philadelphia, Pennsylvania area. The supervisor leads a high-performing team serving Pentair Pool’s premier dealers and customers, managing both salaried and hourly employees. The role oversees regional Warranty Warehouse and Experience Center activities, including training, warranty-parts logistics, and customer engagement. The position combines day-to-day operational leadership with strategic collaboration to promote customer satisfaction, product reliability, and dealer enablement. The supervisor is accountable for timely issue resolution, effective training experiences, and reliable warranty operations that improve the dealer experience and support business growth. Regional travel of up to 50% is required.

Requirements

At least 5 years of experience in dealer management, technical support, or customer success within the pool, spa, HVAC, or a related industry.
At least 3 years of experience managing both salaried and hourly employees in a customer-facing or technical support environment.
Proven leadership in warehouse operations, technical service delivery, and training facilitation.
Strong understanding of warranty programs, logistics, and dealer operations.
Excellent problem-solving and communication skills, with a proactive, customer-first mindset.
Ability to travel regionally up to 50%.

Responsibilities

Build and maintain strong relationships with top dealers, serving as a trusted partner and advocate.
Lead a team in providing timely and effective solutions to dealer and customer concerns.
Align support services with dealer business goals to drive satisfaction and loyalty.
Monitor and improve KPIs related to issue resolution, service quality, and customer experience.
Manage daily Warranty Warehouse operations, including inventory accuracy, timely parts fulfillment, and efficient logistics.
Oversee the Experience Center as a regional hub for hands-on training, product demonstrations, and technical immersion.
Ensure operational excellence in warranty-parts handling, returns processing, and dealer-facing support.
Collaborate with internal teams to streamline warranty claims and reduce turnaround time.
Provide expert product advice to dealers on installation, troubleshooting, and performance optimization.
Oversee regional technical support, including dedicated support lines and escalations.
Resolve complex product inquiries quickly and help build dealer confidence.
Share feedback with internal teams on product performance, trends, and improvement opportunities.
Partner with Training and Instructional Design teams to deliver regional training programs.
Identify regional training needs and coordinate certification, onboarding, and product education.
Use the Experience Center to host immersive learning experiences for dealers and technicians.
Collaborate with Sales, Warranty, Product Management, and Customer Success teams on dealer feedback and industry trends.
Analyze warranty and service data to identify improvement opportunities and reduce claim frequency.
Represent the voice of the customer across internal teams to inform product development and support strategies.