Regional Delivery Manager - Northeast - CT, NY, NJ
About The Position
The Regional Delivery Manager oversees a portfolio of third-party logistics carriers and supports assigned market stores to drive operational excellence, customer satisfaction, and financial performance. The role collaborates with Store Operations, DC Operations, Inventory Control, and other teams to oversee up to 100 daily delivery routes and the successful delivery of up to 1,250 customer orders each day. It provides indirect leadership to 3PL depot managers and regional delivery teams and has no direct reports. This is a field-based position involving regular depot and store visits, virtual collaboration, and office-based strategic planning. Candidates should be based in New York, New Jersey, or Connecticut. The schedule is Tuesday through Saturday, with occasional Monday work based on volume needs. National travel of up to 50% is required.
Requirements
- Bachelor’s degree in Business, Logistics, or a related field, or an equivalent combination of education and experience.
- At least 5 years of transportation logistics management experience.
- At least 5 years of successful multi-unit retail or delivery operations experience.
- Strong data analysis and communication skills.
- Proficiency in Microsoft Excel, Word, PowerPoint, and Outlook.
- Ability to travel nationally up to 50%.
- Availability to work Tuesday through Saturday, with occasional Mondays based on volume needs.
- Must be at least 18 years old.
- Ability to use logistics technology such as SAP/EWM, Microsoft Office, and delivery tracking systems such as DispatchTrack.
- Ability to manage delivery performance at a scale of $400M or more in delivered sales and analyze key logistics metrics.
- Ability to sit, walk, stand, bend, kneel, reach, twist, push, pull, climb, balance, and crouch.
- Ability to lift or move up to 50 pounds without assistance and move objects up to 100 pounds with or without reasonable accommodations.
- Ability to stand or sit for extended periods to perform job functions.
Nice To Haves
- Experience in furniture or other big-ticket retail industries.
- Familiarity with wood, bedding, upholstery, and leather furniture.
- Ability to motivate diverse teams and lead through change.
- Passion for learning and continuous improvement.
Responsibilities
- Partner with internal stakeholders and 3PL providers to improve service, reduce costs, and increase routing efficiency.
- Monitor regional sales, delivery success, and customer satisfaction KPIs; use data to identify opportunities and implement improvements.
- Strengthen depot and store delivery performance through carrier performance management, depot audits, and customer experience initiatives.
- Lead strategic projects, including depot openings and closures and store delivery support.
- Collaborate across departments to align strategy and execution.
- Conduct weekly carrier meetings and regular site inspections to support compliance, accountability, and continuous improvement.
- Perform other duties as assigned.
Benefits
- Competitive medical, dental, and vision insurance.
- Generous paid time off, including vacation, personal days, sick leave, holidays, and a birthday day.
- 401(k) Profit Sharing Plan with a company match.
- Pet insurance and employer-paid life insurance options.
- Tuition reimbursement, on-demand learning, and career progression pathways.
- Employee discount starting on Day 1 and exclusive partner discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
