Regional Technical Supervisor - Newark, NJ (Northeast - Pool)

Pentair•Philadelphia, PA

1d•$82,300 - $152,800

About The Position

Pentair is hiring a Regional Technical Supervisor for its Northeast Region, which includes Michigan, Indiana, Ohio, Pennsylvania, New Jersey, New York, Massachusetts, Connecticut, Rhode Island, Delaware, Maine, New Hampshire, and Vermont. The preferred location is the Newark, New Jersey/Philadelphia, Pennsylvania area. The supervisor leads a team delivering service, technical expertise, and product advisement to Pentair Pool dealers and customers. The role manages salaried and hourly employees and oversees regional Warranty Warehouse and Experience Center activities, including training, warranty parts logistics, and customer engagement. It focuses on customer satisfaction, product reliability, dealer enablement, timely issue resolution, training, and efficient warranty operations. The role combines operational leadership with strategic collaboration to improve the dealer experience and support business growth. Regional travel of up to 50% is required. The anticipated annualized base pay range is $82,300–$152,800, with possible eligibility for an annual incentive bonus. The position is full-time.

Requirements

At least 5 years of experience in dealer management, technical support, or customer success within the pool, spa, HVAC, or related industries.
At least 3 years of experience managing salaried and hourly employees in a customer-facing or technical support environment.
Proven leadership in warehouse operations, technical service delivery, and training facilitation.
Strong understanding of warranty programs, logistics, and dealer operations.
Excellent problem-solving and communication skills, with a proactive, customer-first mindset.
Ability to travel regionally up to 50%.

Nice To Haves

Preference for a candidate located in the Newark, New Jersey/Philadelphia, Pennsylvania area.

Responsibilities

Build and maintain strong relationships with top dealers, serving as a trusted partner and advocate.
Lead a team in providing timely, effective solutions to dealer and customer concerns.
Align support services with dealer business goals to drive satisfaction and loyalty.
Monitor and improve KPIs related to issue resolution, service quality, and customer experience.
Manage daily Warranty Warehouse operations, including inventory accuracy, timely part fulfillment, and logistics.
Oversee the Experience Center as a regional hub for hands-on training, product demonstrations, and technical immersion.
Ensure excellence in warranty parts handling, returns processing, and dealer-facing support.
Collaborate with internal teams to streamline warranty claims and reduce turnaround time.
Advise dealers on product installations, troubleshooting, and performance optimization.
Oversee regional technical support efforts, including dedicated support lines and escalations.
Resolve complex product inquiries and provide feedback to internal teams on product performance, trends, and improvement opportunities.
Partner with Training and Instructional Design teams to deliver regional training programs.
Identify regional training needs and coordinate certification, onboarding, and product education initiatives.
Use the Experience Center to host immersive learning experiences for dealers and technicians.
Collaborate with Sales, Warranty, Product Management, and Customer Success teams on dealer feedback and industry trends.
Analyze warranty and service data to identify improvements and reduce claim frequency.
Represent the voice of the customer across internal teams to influence product development and support strategies.