Supervisor Jobs

About The Position

Requirements

• High School Diploma or GED.
• Knowledge of healthcare insurances, benefits and contracts.
• Ability to manage difficult and stressful situations.
• Strong problematic resolution skills.
• Knowledge of business office procedures.
• Knowledge of grammar, spelling and punctuation to communicate patient information.
• Skill in operating a computer and photocopy machine.
• Ability to speak clearly and concisely.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain effective working relationships with patients, providers, employees and the general public.

Nice To Haves

• Two years healthcare front office experience preferred.
• Knowledge of medical terminology desirable.

Responsibilities

• Support an environment that reinforces Rebound’s mission and Core Values of Superior Service, Teamwork, Integrity, Innovation, Quality and Recognition.
• Greet patients in a friendly and timely manner.
• Be alert and helpful to ensure patients find the appropriate office, exit, etc. and offer directions when needed. Assist patients (ie-getting the door, wheelchairs, etc) as needed.
• Verify and update patient demographics, insurance information and medical history to ensure accuracy. Confirm and pre-verify state and motor vehicle insurance coverage.
• Explain credit policies, privacy practices and the differences with contracted vs. non-contracted insurance companies.
• Responsible for collecting copays, past due balances, and necessary deposits at time of service.
• Check out patients and provide them with their after visit summary and schedule follow up appointments if needed.
• Act as a point of contact for clinical team’s insurance related questions.
• Train new and existing employees and address knowledge gaps with additional instruction in a supportive manner.
• Alert supervisor and/or administration if suspicious persons are on the premise. Contact security as appropriate.
• If any office location is underutilized or closed, staff from the closed office may be required to travel to another office to cover.
• Cross train and assist other departments as necessary.
• Complete all required annual training within given timeframes and attend required meetings.
• Maintain a high degree of confidentiality and abide by all HIPAA rules and regulations.
• Perform other duties as assigned.

Benefits

• Medical/Vision/Rx
• Dental
• 401(K) Retirement Plan, including discretionary profit sharing and Cash Balance Plan
• Company paid Life Insurance/AD&D
• Voluntary Life insurance/AD&D
• Company paid short and long-term disability
• Flexible Spending and Health Saving Accounts
• Employee Assistance Program
• Free Parking
• Paid Time Off accrued at up to 24 days in your first year based on FTE