Entertainment Supervisor, Scenic & Theming

SeaWorld•Tampa, FL

About The Position

The Entertainment Supervisor, Scenic & Theming supervises technicians and performers and oversees technical operations for shows, venues, and special events. The role includes hands-on collaboration with technicians on rehearsals, installations, strikes, maintenance, show and track operations, and training on performer flight tracks. The supervisor coordinates maintenance with internal teams, other departments, and vendors; assigns and follows up on work; mentors staff; and maintains show quality, safety, and artistic and technical integrity. The position oversees venue, event, and show operations, including cast and crew scheduling; costume and dresser staff; technical systems; safety and PPE; character and facility maintenance; cleanliness; rehearsals and meetings; employee development and records; time reporting and overtime requests; inventory and procurement; and the creation and implementation of standard operating procedures. The supervisor also coordinates entertainment requirements across facilities, assists with shows and events as needed, submits weekly reports to Technical Managers, and covers for other Stage Managers or Technicians when needed. The role reports to the Technical Supervisor & Manager and may involve work in varied indoor and outdoor conditions, including exposure to atmospheric effects.

Requirements

Submit a resume to be considered.
Be at least 18 years old.
Have at least 2 years of experience in a theatrical environment as a Stage Manager and experience with Entertainment Events.
Have a college degree in Theatre, experience in a related discipline, or equivalent related certification or experience; a Theatre degree is preferred.
Be able to supervise technicians and performers, oversee theatrical technical duties, and demonstrate strong performance skills.
Have strong organizational, problem-solving, and planning skills, including the ability to manage multiple projects and tasks simultaneously and direct personnel under stressful, ambiguous, or uncertain conditions.
Have excellent interpersonal, verbal, and written communication skills and interact positively with entertainers, technicians, contractors, park staff, and staff from other departments.
Recognize team behavioral issues and address them appropriately and promptly.
Have a flexible schedule, including daytime, evening, late-night, overnight, weekend, and holiday work.
Understand and enforce safety protocols and systems; inspect and document safety-sensitive equipment and procedures; and enforce consistent PPE use.
Be able to perform management duties, running crew, logistics, transport, and oversight of preparation work.
Be team-oriented, professional, positive, considerate of children, and demonstrate strong guest-service skills.
Be able to operate technical equipment hands-on, troubleshoot technical problems, and use Microsoft Word, Excel, and PowerPoint proficiently.
Be willing to train to operate non-CDL trucks, forklifts or lulls, and high-reach lifts if needed.
Obtain a valid driver's license and meet Busch Gardens driving guidelines.
Demonstrate communication, respect, teamwork, professionalism, a positive attitude, willingness to develop, a self-starter work ethic, and the ability to positively influence employees, vendors, and contractors.
Work in varying indoor and outdoor conditions, including wet, windy, cold, hot, humid, bright, dark, elevated, or cramped conditions; stand, sit, or walk for more than an hour at a time; bend, stoop, work on varied ground or flooring, climb stairs and ladders, and use personal protective gear.
Lift, push, or pull at least 50 pounds several times during a scheduled shift.
Work in environments with atmospheric effects such as fog, smoke, haze, mist, bubbles, snow, and scents.

Nice To Haves

College degree in Theatre (preferred).

Responsibilities

Train on Operational Stage Manager duties at the Moroccan Palace and Stanleyville Theater to provide coverage for those tracks.
Provide final training and sign-off for Operational Stage Managers on all Stage Manager technical tracks at the Moroccan Palace and Stanleyville Theater.
Work alongside technicians to oversee technical venue operations, including rehearsals, installation, strike, maintenance, show and track operation, and training technicians on performer flight tracks.
Create and administer venue maintenance assignments and coordinate maintenance with the team, other departments, and vendors.
Supervise and implement daily operations for venues, special events, and shows, including scheduling and following up on cast and crew task assignments.
Mentor staff and support a successful, team-oriented production.
Supervise costume and dresser staff, technicians, and cast, and oversee hours reporting, overtime requests, deviation and sign-in sheets, theatrical and technical systems, theater safety, character maintenance, facility maintenance and cleanliness, show quality, rehearsals, meetings, information sharing, employee development and records, inventory, procurement, and SOPs.
Ensure team members receive required safety training and use proper PPE; promote team member safety.
Develop and maintain quality standards for assigned tasks, special events, and show positions.
Maintain the artistic and technical integrity of shows and events and understand the positions required for their operation.
Act as a front-line management representative.
Coordinate and implement special shows and entertainment requirements in the area or other facilities as needed.
Assist with entertainment shows and events in theater facilities as needed.
Submit weekly reports to Technical Managers covering show-related issues and maintenance completed, along with plans for the following week.
Cover for other Stage Managers and Technicians during days off, vacations, and absences.
Provide support and service for shows, events, and other departmental needs; perform other duties as directed by management.
Adhere to and enforce Park and Department policies and procedures.
Assist with media interviews and events after training to speak on camera.