Supervisor, Entertainment

Hard Rock Hotel & Casino Ottawa•Bristol, TN

7d•$45,600 - $59,300

About The Position

The Entertainment Supervisor supports the day-to-day coordination and execution of live entertainment events across the property, including Hard Rock Live. The role manages event logistics, artist services, administrative support, and show execution in collaboration with the Director of Entertainment and other departments. It assists with event planning, ticketing, hospitality, guest services, and security coordination, and provides event leadership to help guide part-time, on-call, and front-of-house staff toward a high-quality guest and artist experience. This is a full-time leadership role supporting entertainment operations and live event execution across the property. It requires independent decision-making, sound judgment, and the ability to manage complex logistics in a fast-paced environment. Evening, weekend, and holiday availability is required.

Requirements

At least 3 years of experience in live event production, venue operations, or entertainment administration.
Knowledge of artist contracts, riders, ticketing systems, hospitality, and venue logistics.
Must be at least 21 years old and able to obtain any required licenses or certifications under regulatory requirements.
Strong organizational skills, attention to detail, and follow-through.
Excellent interpersonal and communication skills, including the ability to communicate across teams and with visiting productions.
Ability to stay calm under pressure and troubleshoot during live events and high-volume environments.
Proficiency in Microsoft Office and comfort working with event documentation, diagrams, and operational tools.
Ability to manage multiple priorities and adapt to changing show-day needs.
Ability to lead briefings and direct part-time or on-call staff during events.
Ability to stand, walk, and move throughout venue spaces for extended periods during events.
Ability to lift and move up to 25 pounds and assist with light event setup tasks when needed.
Comfort working around loud music, flashing lights, and large crowds.
Availability for flexible hours, including evenings, weekends, and holidays based on the event calendar.

Nice To Haves

Bachelor’s degree in business, entertainment, hospitality, or a related field.
Previous experience in a casino, resort, theater, or concert venue.
Familiarity with Ticketmaster Host, TM1, or Archtics.

Responsibilities

Assist the Director of Entertainment with artist contracts, show riders, advance materials, and internal paperwork.
Coordinate artist hospitality, dressing rooms, catering, transportation, security, merchandise needs, meet-and-greets, and credentialing.
Assist with developing and reviewing event layouts, production schedules, and occupancy plans in compliance with fire codes and venue guidelines.
Maintain booking calendars, show folders, ticket hold sheets, profit-and-loss statements, and department files.
Support day-of-show operations as the on-site Entertainment Department representative, communicating across departments and resolving real-time issues.
Help prepare artist settlements, production advance documents, and wrap reports.
Coordinate usher, box office, merchandise, and other event staffing assignments with department supervisors.
Work with box office personnel and ticketing partners on event builds, ticket scaling, reporting, and guest list management.
Track and maintain artist memorabilia and show assets for use throughout the property.
Communicate with internal and external stakeholders, production teams, artist representatives, and vendors to support smooth event execution.
Monitor event readiness, including setups, crowd-flow planning, signage, credentials, and front-of-house coordination.
Order, inventory, and maintain departmental supplies.
Assist in reviewing marketing and promotional opportunities related to shows, presale announcements, and on-sale logistics.
Participate in interdepartmental planning meetings for upcoming events and special projects.
Perform other duties as assigned in support of Entertainment Department objectives.