ENTERTAINMENT COORDINATOR- Casino Entertainment

Sycuan • El Cajon, CA

5d

About The Position

The Entertainment Coordinator provides customer service to internal and external customers and administrative support to the Entertainment Manager. The role coordinates advertising requests and schedules, processes invoices and payments, manages theatre ticket sales and reservations, and provides box office and show-day support. It also performs departmental administrative and supply-inventory duties, reconciles shows, and helps maintain entertainment offices and promotional materials.

Requirements

• High school diploma or GED.
• Two years of customer service experience.
• Ability to work in a fast-paced environment and meet deadlines.
• Ability to interact effectively with customers, vendors, and employees.
• Ability to prioritize and perform multiple tasks and assignments.
• Ability to maintain file systems.
• Ability to perform simple mathematical calculations.
• Ability to communicate effectively in English.
• Ability to complete forms, documents, and written reports.
• Ability to maintain professionalism and composure.
• Ability to sit and stand for up to eight to ten hours at a time.
• Ability to understand and follow verbal directives and written directions.
• Ability to accept constructive criticism.
• Ability to work in a smoking environment.
• Ability to appear for work on time.
• Working knowledge of MS Word and Excel.

Nice To Haves

• Hospitality experience.
• Casino or hospitality marketing experience.
• Theatre ticket sales experience.
• Two years of office administration experience.
• Multilingual ability.

Responsibilities

• Coordinate advertising creative requests, prepare advertising schedules, and assist with production.
• Process expenses by receiving invoices, reviewing them for accuracy, obtaining approvals, and submitting them for payment.
• Coordinate theatre ticket sales by creating shows in reservation and ticketing software, managing complimentary-ticket allocations, taking reservations, entering reservation data, booking and distributing tickets, and providing ticket-sales counts to talent agents as requested.
• Provide customer service at the box office on show days; assist with catering and meal arrangements and artists; distribute meet-and-greet passes; inform the Marketing and Entertainment Manager when shows sell out; and provide rental packages to prospective theatre renters.
• Provide administrative support by answering and screening calls, sending lead packets, routing contracts for signature, entering entertainment invoices into the database, submitting check requests, creating and distributing entertainment schedules, forwarding reports and feedback, and maintaining entertainment files.
• Reconcile and close out shows by recording no-shows and cancellations, removing names from waitlists, and assigning and calculating tickets for departments based on requests.
• Maintain departmental supplies by auditing inventory, researching purchasing options as instructed, processing requisitions and returns, and receiving, organizing, and storing supplies.
• Organize Entertainment offices and update entertainment posters by picking up and displaying back-of-house materials.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED