Shift Supervisor
About The Position
The Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. The role includes supervising and coordinating store crew activities, communicating with store management and colleagues, assisting customers, protecting customer and patient confidentiality, and maintaining merchandise presentation through pricing, stocking, displays, inventory, and department resets.
Requirements
- Deductive reasoning ability, analytical skills, and computer skills.
- Advanced communication and supervision skills.
- Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
- Ability to work overtime as needed and respond to urgent store issues.
Nice To Haves
- Experience as a retail supervisor.
- High school diploma or equivalent (preferred but not required).
Responsibilities
- Work effectively with store management and store crews.
- Supervise store crew by assigning, directing, and following up on activities.
- Communicate information effectively to and from store management and crews.
- Assist customers with questions, problems, and complaints.
- Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
- Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
- Maintain customer and patient confidentiality.
- Price merchandise and stock shelves.
- Execute displays, signs, and inventory for weekly, promotional, and seasonal merchandise.
- Execute the display and maintenance of off-shelf merchandise.
- Reset departments following POGs.
- Lead store staff and ensure smooth operations when a manager or Operations Supervisor is not onsite.
- Ensure completion of opening and closing procedures.
Benefits
- Dental benefits
- Vision benefits
- Wellness resources
- Employee discounts
- Access to certain voluntary benefits
- Other programs supporting colleagues’ physical, emotional, and financial well-being, subject to hours worked and eligibility
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
