Shift Supervisor

CVS Health•Detroit, MI

11d•$17 - $24•Onsite

About The Position

The Shift Supervisor supports the CVS Store Management team in store execution and performance and helps build customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. The role includes supervising and communicating with store crews, addressing customer needs while protecting confidentiality, and carrying out merchandise pricing, stocking, display, inventory, and department-reset activities.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively between store management and store crews.
Assist customers with questions, problems, and complaints.
Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments according to planograms (POGs).
Lead store staff when no manager or Operations Supervisor is onsite.
Ensure store operations run smoothly and complete opening and closing procedures.