Shift Supervisor

CVS Health • La Habra, CA

11d

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures completion of opening and closing procedures.

The role includes supervising and coordinating store crew activities, communicating with management and crews, assisting customers, handling customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and carrying out merchandising and presentation tasks. These tasks include pricing and stocking merchandise, executing promotional and seasonal displays and inventory, maintaining off-shelf merchandise, and resetting departments according to POGs.

This is a part-time position averaging 20 anticipated hours per week. The stated pay range is $18.35 per hour. The position may require a flexible schedule that includes some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote the CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments according to POGs.
• When no manager or Operations Supervisor is onsite, lead store staff, support smooth operations, and ensure opening and closing procedures are completed.

Benefits

• Dental benefits, depending on hours worked and eligibility.
• Vision benefits, depending on hours worked and eligibility.
• Wellness resources, depending on hours worked and eligibility.
• Employee discounts, depending on hours worked and eligibility.
• Access to certain voluntary benefits, depending on hours worked and eligibility.
• Other colleague support programs, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED