Front Office Supervisor
Legacy Ventures•Atlanta, GA
•Onsite
About The Position
The Front Office Supervisor ensures a hospitable, professional atmosphere by overseeing smooth guest check-in and check-out processes, accurate billing, and high levels of guest satisfaction. The role supports the Front Office Manager and serves as a point of contact for guest services and staff coordination.
Requirements
- Professionalism and effective communication.
- Ability to perform all front desk roles.
- Knowledge of reservation and property management systems.
Responsibilities
- Deliver excellent guest service with professionalism and effective communication.
- Uphold service standards, policies, and appearance and grooming expectations.
- Supervise front desk operations, including check-ins and check-outs, billing, guest requests, and issue resolution.
- Schedule front desk staff, ensure adequate coverage, and perform all front desk roles as needed.
- Coordinate with Housekeeping and Engineering to address guest room and maintenance needs.
- Investigate and resolve room discrepancies.
- Maintain knowledge of reservation and property management systems.
- Support training and onboarding of new front office team members.
- Handle special requests and group reservations, and serve as acting Front Office Manager when needed.
- Monitor and maintain front office systems and equipment.
- Ensure team member compliance with policies.
- Provide guests with local area information using available resources.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
