Front Office Supervisor

Marriott•Kahuku, HI

4d•$29 - $37

About The Position

The Front Office Supervisor processes guest check-ins, verifies identity and payment, assigns rooms, issues room keys, establishes accurate guest accounts, enters Marriott Rewards information, and ensures rates and billing are correct. The role handles guest payments and related transactions, balances and secures the cashier bank, completes closing reports, reviews daily reports and logs, and follows accounting procedures. The supervisor provides guests with directions and property information, responds to service requests, and follows up to ensure requests are fulfilled. The role also assists management with training, evaluating, counseling, motivating, and coaching employees. It supports positive working relationships, team goals, employee concerns, and the Guarantee of Fair Treatment/Open Door Policy process. The supervisor follows company and safety procedures, reports unsafe conditions and incidents, maintains professional appearance and confidentiality, protects company assets, communicates professionally, uses computers and POS systems, and ensures adherence to quality standards. Other reasonable duties may be assigned by supervisors. The position supports The Ritz-Carlton’s luxury service standards, including its Gold Standards, Employee Promise, Credo, and Service Values. Marriott International describes itself as an equal opportunity employer committed to non-discrimination and valuing associates’ diverse backgrounds and experiences.

Requirements

At least 1 year of related work experience.
At least 1 year of supervisory experience.
High school diploma or G.E.D. equivalent.
Stand, sit, or walk for an extended period of time.
Move, lift, carry, push, pull, and place objects weighing up to 10 pounds without assistance.

Responsibilities

Process guest check-ins by verifying identity and form of payment, assigning rooms, and issuing or activating room keys.
Set up accurate guest accounts, enter Marriott Rewards information, ensure rates match market codes, and document exceptions.
Secure payment before issuing room keys and verify or adjust billing.
Compile and review daily reports, logs, and contingency lists; complete cashier and closing reports.
Provide guests with directions and property information; accommodate requests, contact appropriate staff, and follow up to ensure requests are met.
Process payments, vouchers, paid-outs, and charges; balance and drop receipts; count and secure the bank at the beginning and end of the shift.
Obtain manual authorizations and follow accounting procedures.
Notify Loss Prevention/Security of guest reports of theft.
Assist management in training, evaluating, counseling, motivating, and coaching employees.
Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
Develop and maintain positive working relationships, support team goals, and listen and respond to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions; complete safety training and certifications.
Maintain a clean and professional appearance, protect confidential information and company assets, and ensure adherence to quality standards.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, prepare and review written documents accurately, and answer telephones using appropriate etiquette.
Enter and locate information using computers and POS systems.
Perform other reasonable job duties as requested by supervisors.