Front Office Supervisor

OTO Development • St. Petersburg, FL

1d • Onsite

About The Position

The Front Office Supervisor assists guests throughout their hotel stay, including check-in and check-out, and helps ensure a hospitable, customer-focused experience. The role uses the hotel’s electronic reservation system and other computer programs, handles cash and credit card transactions securely and accurately, and works collaboratively with other team members. It also supports compliance with hotel safety procedures and ensures required reports and checklists are completed on time. The position involves little to no travel outside the property and surrounding area and is physically demanding, requiring standing, sitting, walking, bending, lifting, and squatting for extended periods.

Requirements

• At least 2 years of experience in a front desk or receptionist-type role.
• A strong commitment to serving guests and meeting their needs.
• Ability to work well with others as part of a team.
• Excellent oral, written, and interpersonal communication skills.
• Ability to solve problems and find solutions to support a positive guest experience.
• Comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods.

Responsibilities

• Assist guests with check-in and check-out and throughout their stay.
• Use the hotel's electronic reservation system and other computer programs proficiently.
• Handle financial matters, including cash and credit card transactions, securely, accurately, and with integrity.
• Anticipate guests’ needs and take steps to maximize their experience.
• Work with team members to foster a hospitable, approachable, and customer-focused environment.
• Ensure accurate and hospitable handling of guest reservations, check-in, check-out, and payments, including cash and credit card procedures.
• Maintain proficient administration of the hotel's electronic reservation system.
• Follow hotel safety programs and procedures, including emergency and security systems.
• Complete required documentation, including daily reports and checklists, in a timely manner.

Benefits

• Medical insurance options
• Dental insurance
• Vision insurance
• 401(k) with company match
• Company-provided life insurance
• Tuition assistance
• Paid time off
• Paid holidays
• Travel discounts
• Competitive pay

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed