Front Office Supervisor

PT Solutions Physical Therapy • Columbus, IN

5d • $18 - $22

About The Position

The Front Office Supervisor facilitates and supervises the clinic’s daily front office operations, focusing on front office engagement, the clinic environment, and staff performance. This is a front-facing role that contributes to clinic volume and supports PT Solutions’ mission and values. The position serves across three clinics: West Columbus, Nashville, and South Indy, and requires willingness to travel.

The supervisor works closely with Clinic Managers 1 and 2 and the Senior Clinic Manager, and partners with the Front Office Manager on staffing. The role includes coaching staff on front office performance, referral management, plan-of-care adherence, and customer service; monitoring referral data and KPIs; managing labor, schedules, and PTO requests; and coordinating with insurance verification, authorization, and reimbursement/billing teams.

Requirements

• At least a high school diploma or GED; submission of documentation for the highest level of education obtained is required.
• Strong interpersonal, oral (including telephone), and written communication skills.
• Good organizational skills and the ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, and Windows-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles.
• Working knowledge of standard office equipment.
• Demonstrated ability to prioritize daily responsibilities and crises while handling a heavy workload.
• Ability to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.
• Availability within 7 a.m.–7 p.m., Monday through Friday.
• Willingness to travel between the three assigned clinics.

Nice To Haves

• Keyboarding ability of 45 words per minute is preferred.

Responsibilities

• Facilitate and supervise daily front office operations for the clinic.
• Help achieve or exceed budgeted metrics for visits and evaluations.
• Work closely with Clinic Manager 1, Clinic Manager 2, and the Senior Clinic Manager.
• Partner with the Front Office Manager to open requisitions, interview candidates, and hire PSCs to staff the clinic.
• Contribute to clinic volume in a front-facing role.
• Coach staff on front office performance, referral management, plan-of-care adherence, and customer service expectations.
• Monitor referral data and KPIs.
• Manage clinic front office labor, schedules, and PTO requests.
• Participate in monthly one-on-one meetings with the Front Office Manager.
• Communicate and collaborate with the insurance verification, authorization, and reimbursement/billing teams.
• Perform other duties or special projects as assigned.

Benefits

• Competitive compensation with the opportunity to earn performance-based incentives.
• Professional development and career progression.
• Fitness incentive.
• Insurance benefits.
• Employee assistance program.
• 401(k) and profit sharing.
• PTO package that includes employee illness bank (EIB) accrual.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED