Supervisor Jobs

About The Position

Requirements

• High school diploma or GED equivalent.
• Minimum 3 years of experience in Human Resources, employee support, or shared services environment.
• Strong understanding of HR policies, employment law (FMLA, ADA, EEO, etc.), and HRIS systems (Workday, ADP, Kronos, etc.).
• Proficient in Microsoft Office Suite and case management tools.
• Excellent communication, critical thinking, problem-solving, and interpersonal skills.
• Proven ability to manage sensitive data with discretion and sound judgment

Nice To Haves

• Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
• Experience working in a multi-state or global environment.
• PHR or SHRM-CP certification.
• Experience supporting mergers, acquisitions, or organizational changes.
• Bilingual skills a plus (e.g., Spanish, French, etc.)

Responsibilities

• Serve as the first point of contact for employee inquiries related to HR policies, benefits, payroll, leaves of absence, onboarding, retirement, and other HR programs.
• Provide timely and accurate information while ensuring a high level of customer satisfaction and adherence to company policies and employment laws.
• Troubleshoot and resolve complex or sensitive issues, escalating as appropriate to HR Business Partners, Payroll and Benefits Specialists, Payroll and Benefits Supervisor, and the Director of Operations & Shared Services.
• Maintain accurate documentation of cases and interactions in the case management system (Zendesk).
• Support HR operations by maintaining accurate employee records, assisting with document auditing, and coordinating routine administrative processes to ensure compliance and efficiency.
• Collaborate with cross-functional HR teams to ensure alignment and continuous improvement of HR processes and workflows.
• Support HR process improvement initiatives and help document standard operating procedures (SOPs).
• Analyze case trends to identify knowledge gaps and recommend training or process updates.
• Participate in projects involving HR systems, change management, compliance, and employee experience enhancements.
• Maintain confidentiality and handle sensitive information with the utmost integrity.

Benefits

• Full insurance benefits package including medical, dental, and vision
• Paid time off to foster work/life balance
• Profit sharing and retirement savings
• Performance bonus
• Education reimbursement
• Health club reimbursement
• Career advancement opportunities
• One-on-one training
• Conferences
• Tuition assistance
• Mentoring
• Professional development opportunities
• Social events