PATIENT REGISTRATION SUPERVISOR-PATIENT ACCOUNT SERVICES

Union Health•TERRE HAUTE, IN

About The Position

The Patient Registration Supervisor for UHMG Clinics oversees patient registration, scheduling, and related patient access operations at Union Health. The role supervises registration and scheduling work queues, monitors service quality and staff performance, and helps ensure accurate patient information, insurance verification, and compliance with established workflows and requirements. The supervisor supports Epic upgrades and operational initiatives, develops staff, manages department coverage, and works with clinic and department leaders to improve workflows and the patient experience. The role reports operational recommendations and concerns to the Manager of Patient Registration.

Requirements

High school diploma or equivalent required.
Previous healthcare or supervisory experience required.
Broad understanding of how front-end registration flows into Epic Resolute Hospital and Professional Billing systems.
Extensive knowledge of a hospital revenue cycle.
Basic familiarity with medical terminology, insurance payers, and how ICD-10/CPT codes affect front-end authorization.
Ability to assess and respond to the needs of departments, leadership, and staff.
Ability to communicate in English verbally and in writing.
Excellent interpersonal and communication skills.
Flexible work schedule to meet organizational demands.

Nice To Haves

Bachelor's degree in healthcare administration, business administration, management, or a related field.

Responsibilities

Supervise Epic Prelude (Registration) and Cadence (Scheduling) work queues to ensure timely resolution of registration, identity, and insurance-related errors.
Monitor registration quality and staff performance, including accuracy of patient demographics, guarantor information, insurance verification, and compliance with established workflows.
Support implementation of Epic upgrades, workflow changes, and operational initiatives developed by the Manager of Patient Registration.
Supervise Patient Registration Specialists, Patient Service Representatives, and other assigned patient access staff.
Interview, train, coach, and develop staff; complete performance evaluations, competency assessments, and corrective actions within established timelines.
Coordinate daily registration, scheduling, check-in, and check-out operations within assigned departments.
Develop and maintain staff schedules to ensure adequate coverage during peak patient access hours.
Partner with the Manager of Patient Registration and other Patient Registration Supervisors to provide leadership coverage and operational continuity during absences.
Monitor and report departmental productivity and key performance indicators, and implement action plans as directed.
Conduct routine quality audits and provide feedback and education to improve registration accuracy and reduce errors.
Ensure staff compliance with HIPAA, regulatory requirements, payer guidelines, patient identification standards, and organizational policies.
Assist with insurance eligibility verification, medical necessity, authorization, and point-of-service collection processes.
Conduct leadership rounding at assigned locations to provide operational support, ensure workflow compliance, identify improvement opportunities, and strengthen relationships with clinic and department leaders.
Collaborate with physicians, clinic leadership, nursing staff, and operational departments to streamline registration workflows and enhance the patient experience.
Review and approve employee time records and monitor attendance and productivity.
Provide operational recommendations and escalate workflow, staffing, and service concerns to the Manager of Patient Registration.
Participate in department meetings, committees, and special projects as assigned.
Demonstrate knowledge of organizational policies, procedures, accreditation standards, and patient access best practices.