Patient Registration Professional Supervisor

CHS•Beloit, WI

About The Position

The Patient Registration Professional (PRP) Supervisor coordinates and supervises daily front office and call center operations supporting medical, dental, and behavioral health services. Reporting to the Senior Patient Access Manager, this working supervisor provides frontline leadership, training, coaching, workflow oversight, and operational support to promote efficient registration, accurate insurance verification, effective communication, and a positive patient experience. The supervisor also performs patient registration duties as needed and promotes staff accountability and adherence to policies and procedures. This role supports a patient-centered environment and the organization’s Patient Centered Medical Home mission and values. The position follows CHS policies, procedures, and regulatory and legal requirements; other duties may be assigned.

Requirements

At least 1 year of administrative supervisory experience; public health or community health experience is preferred.
At least 1 year of experience working with insurance companies and insurance verification processes.
At least 2 years of front desk experience.
An associate’s degree is preferred; experience may be considered in lieu of education.

Nice To Haves

Call center experience preferred.
Public health or community health supervisory experience preferred.
Associate’s degree preferred.

Responsibilities

Supervise daily front office administrative duties, including EMR workflows, patient registration, patient financial and demographic information, insurance verification, and telephone calls.
Assign staff rotations for monitoring the PRP In-Basket and voicemail, and ensure these are monitored and updated daily.
Manage front office schedules and promote efficient staffing patterns and patient scheduling.
Oversee PRP timecards and shifts.
Ensure reception and patient waiting areas operate efficiently and present a welcoming environment.
Establish and review front office procedures, policies, and protocols in collaboration with the Senior Patient Access Manager.
Perform administrative duties related to patient services, including quality metrics and dashboard management with the Senior Patient Access Manager.
Coach front office staff and provide in-service training and orientation for new staff, ensuring competencies are completed.
Greet and direct patients promptly and courteously.
Conduct monthly one-on-one meetings with PRPs and complete annual performance reviews.
Maintain office supply inventory and place orders for front desk areas as needed.
Oversee the after-hours call log.
Participate in and remain accountable for assigned duties that support the Patient Centered Medical Home mission and values.
Attend meetings as required.
Follow CHS policies, procedures, and regulatory and legal requirements.
Perform other duties as assigned.