Dental Patient Registration Supervisor
About The Position
The Dental Patient Registration Supervisor is a full-time, multi-site leadership role based in Omak, Washington, at a non-profit community health center. The supervisor leads dental patient registration and dental-specific call center teams, supports efficient patient access and provider scheduling, and helps ensure patients receive a warm, seamless experience from their first contact with the organization. The role involves mentoring and training staff, improving front-desk workflows and scheduling efficiency, maintaining patient documentation and insurance compliance, and coordinating with clinical leadership, finance, and IT. The supervisor also supports billing and financial reconciliations, tracks operational metrics, manages staff schedules and leave requests, and contributes to recruitment, retention, performance evaluations, and employee improvement plans.
Requirements
- High school diploma or GED.
- At least 1 year of leadership or supervisory experience in a dental office setting.
- Strong skills with Electronic Patient Management (EPM) systems, scheduling software, and computer applications.
- Ability to perform basic mathematical calculations.
- Exceptional written and verbal communication skills.
- Strong problem-solving skills.
- Ability to multitask effectively in a fast-paced environment.
Nice To Haves
- Experience with commercial dental insurance is strongly preferred.
- Knowledge of FQHC compliance is a major plus.
Responsibilities
- Provide collaborative leadership, onboarding, competency assessments, and ongoing training and support for dental patient registration and call center staff.
- Assist in managing provider schedules and scheduling templates to maximize appointment capacity and maintain workflow efficiency.
- Ensure accurate patient demographic updates and insurance verifications, and maintain compliance with FQHC regulations and commercial insurance agreements.
- Oversee daily billing processes and perform financial reconciliations.
- Track key performance metrics, including patient volume trends and scheduling efficiency.
- Manage employee schedules and leave requests, and provide payroll support.
- Monitor daily correspondence and voicemails.
- Support recruitment and retention efforts, performance evaluations, and employee improvement plans.
- Collaborate with clinical leadership, finance, and IT teams to support smooth operations.
Benefits
- Professional growth and career development.
- Opportunity to work in a mission-driven non-profit health organization.
- Opportunity to mentor and train staff and shape operational procedures.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
