Patient Registration

Rochester Regional Health

3d • $19 - $29 • Onsite

About The Position

The Patient Registration Clerk provides customer service, patient registration, and switchboard services while supporting successful financial outcomes for patient services. Under the general supervision of the Patient Access Services Manager, the role performs pre-registration and full registration, insurance verification, switchboard and life-support alarm coverage, data entry, and point-of-service collections. The position supports patient relations, customer satisfaction, and hospital financial solvency.

The role is per diem and is based at SLH - GH Main, 77 West Barney Street, Gouverneur, NY 13642. The schedule is Monday through Friday, with shifts of either 7:00 a.m.–3:30 p.m. or 8:00 a.m.–4:30 p.m.

Requirements

• High school diploma or GED.
• At least 1–3 years of customer service, administrative, and/or data entry experience preferred.
• 1–2 years of previous experience in a hospital-related field preferred.
• Strong customer-service, teamwork, and conflict-resolution skills.
• Ability to learn and operate computer systems, printers, and fax machines; strong comfort with computer systems.
• Strong attention to detail and efficient time-management and multitasking skills.
• Excellent written, oral, and interpersonal communication skills.
• Strong organizational, planning, coordination, and collaboration skills.
• Ability to work under stress in a fast-paced setting and use critical-thinking skills.
• Knowledge of HIPAA regulations.

Nice To Haves

• Basic knowledge of medical terminology.
• Basic knowledge of EHR programs such as Epic.
• Basic knowledge of ICD-10, CPT, and HCPCS codes and coding processes.
• Basic knowledge of hospital billing processes and reimbursement.
• Associate’s degree or higher in healthcare administration, business administration, or a related field.
• Experience with database software applications.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information accurately.
• Perform bedside, inpatient, emergency, and telephone registration while meeting established time standards and patient identification policies.
• Verify insurance coverage, eligibility, and benefits; complete Medicare and payer documentation; collect patient-pay balances; resolve registration errors; and ensure accurate insurance loading and payer compliance.
• Operate the hospital switchboard by answering and routing calls professionally, maintaining call schedules, paging providers, monitoring alarms, and providing directions and assistance to patients and visitors.
• Welcome patients, manage waiting areas, communicate wait times, maintain confidentiality, address concerns, and identify and report safety hazards or incidents.
• Participate in training, meetings, and performance improvement initiatives; assist with onboarding new staff; and contribute to departmental and organizational quality goals.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED