Supervisor I

kate spade new york•Tampa, FL

1d•$16 - $25•Onsite

About The Position

The Supervisor supports store leadership by creating a customer-first, high-energy sales environment and providing exceptional floor supervision. The role drives store productivity and profitability through team building, coaching, goal setting, client development, and adherence to Kate Spade New York standards. As a brand ambassador, the Supervisor sets the tone on the sales floor, leads by example, and elevates service, selling behaviors, and operational excellence. The Supervisor drives personal sales and team performance against sales and KPI targets, builds client relationships through proactive outreach, and ensures exceptional in-store and after-sales experiences. The role supports recruitment, onboarding, training, and team development while fostering an inclusive and equitable culture. It also oversees store operations and compliance, including opening and closing procedures, cash handling, inventory processing, stockroom organization, replenishment, and facility security. The Supervisor leads omni-channel and virtual selling initiatives, supports brand-safe social media engagement, and promotes customer data capture and loyalty. The schedule must be flexible to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. The role requires regularly lifting at least 25 pounds and occasionally up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom. The job posting describes duties as a sample and not an exhaustive list.

Requirements

At least 2 years of experience in a retail service environment in a management or floor leadership role; luxury, premium, or comparable retail experience is preferred. A combination of education and experience will be considered.
Strong written and verbal communication skills; detail-oriented, proactive, and able to multitask and prioritize effectively.
Ability to communicate effectively with customers and staff and confidently navigate the sales floor.
Proficiency with Microsoft Excel, Word, PowerPoint, and Outlook.
Social media literacy and understanding of platform trends.
Comfort with omni-channel and virtual selling tools and clienteling systems.
Strong English language proficiency (for EU).
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, climb, bend, kneel, and maneuver around the sales floor and stockroom.

Nice To Haves

Luxury, premium, or comparable retail experience.

Responsibilities

Drive personal sales performance and lead the team to achieve sales and KPI targets; analyze metrics and implement practices to improve results and efficiency.
Build client relationships through proactive outreach and service standards; ensure exceptional in-store and after-sales experiences and encourage repeat business and VIP retention.
Model Kate Spade service behaviors by greeting customers, creating conversations, and discovering customer needs.
Coach team members on goals and performance; support recruitment, onboarding, training, and ongoing development.
Provide store leadership with feedback on individual performance and development needs, and advocate for the team.
Foster an inclusive, equitable, and diverse culture.
Perform and supervise opening and closing procedures, including cash handling, bank deposits, register operations, and securing the facility.
Process POS transactions and inventory functions, including transfers, receiving, shipments, repairs, and damages, to maintain inventory integrity.
Maintain an organized stockroom and direct timely replenishment to the sales floor.
Drive omni-channel and virtual selling initiatives, including live-stream shopping.
Promote brand-safe social media engagement and awareness of trends.
Lead customer data capture to grow loyalty and repeat purchases.