Courtyard by Marriott Sedona - Front Office Supervisor
About The Position
The Front Office Supervisor is a key leader at the Courtyard by Marriott in Sedona, Arizona. The role leads front-office service, handles daily guest requests and issues, and acts as the manager on duty when the Assistant Manager is not present. The primary shift is a mid shift, roughly 12:00 p.m.–8:30 p.m.; shifts may vary with hotel needs. Evening and weekend availability is required, and the position may cover morning, evening, or overnight desk shifts, sometimes at short notice. The ideal candidate enjoys training and recognizing team members, delivering exceptional guest service, and making thoughtful decisions to resolve problems for staff and guests. Candidates must have hospitality experience. Education and experience may include a one-year college or technical-school certificate, six months to one year of related experience and/or training, or an equivalent combination. Marriott Select Service experience and a strong background leading a customer-service team are preferred but not required. Background checks are conducted for potential new hires. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- Hospitality experience required.
- One-year certificate from a college or technical school, or six months to one year of related experience and/or training, or an equivalent combination of education and experience.
- Evening and weekend availability required.
- Ability to perform each essential duty satisfactorily, with reasonable accommodations as applicable.
Nice To Haves
- Strong background leading a customer-service team.
- Marriott Select Service experience preferred.
Responsibilities
- Perform Guest Service Agent functions as scheduled by management.
- Provide training, including safety training, to front-office staff as directed by management.
- Assist with the selection of Guest Service Agents.
- Assist with scheduling front-desk personnel within budget guidelines to ensure adequate staffing.
- Maintain accurate records, including cash flow sheets, direct bill accounts, credit card payments, registration cards, and reservation cards.
- Correspond with group and travel agents to answer special requests for rooms and rates.
- Assist with sales and marketing efforts as directed.
- Assign duties to Guest Service Agents and observe their performance to ensure adherence to franchise standards, hotel policies, and operating procedures.
- Answer inquiries about hotel policies and services.
- Perform General Manager functions in their absence.
- Assist the General Manager in conducting staff meetings.
- Handle daily guest requests and issues and provide customer service.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
