Donor Services Supervisor
About The Position
Continental is seeking a hands-on Donor Services Supervisor to run the day-to-day operation of its Miami donor center. This is a working supervisor role that involves being on the floor every day, opening the center, leading the team, and closing it accurately. The supervisor may also support the Fort Lauderdale center when needed. Continental Services Group is a family-owned, FDA-licensed blood bank that has operated for more than 50 years. It collects blood and other biological materials from repeat donors and supplies them to diagnostic and pharmaceutical companies worldwide. The company has been FDA-licensed since 1971 and ISO certified since 2003. Continental is an Equal Opportunity Employer and maintains a smoke- and drug-free workplace. Employment offers are contingent on successful drug and background checks.
Requirements
- At least 2 years of experience supervising staff in a blood bank, plasma center, donor center, or clinical/healthcare setting.
- Experience working under SOPs in a regulated environment, such as FDA, CLIA, or similar.
- Comfort handling cash and daily reconciliations accurately.
- Organized, dependable, and calm in a fast-paced environment.
- Available for early and daily openings and closings each weekday.
- Fluent English.
Nice To Haves
- Blood bank, plasma, or phlebotomy experience.
- Spanish language ability.
- Phlebotomy certification.
Responsibilities
- Open and close the Miami center, including building opening procedures, end-of-day reconciliation, and daily reports.
- Supervise donor services staff day to day by assigning work, monitoring donor flow, coaching, and addressing performance issues.
- Handle donor payments and cash, deposits, and daily cash reconciliation.
- Oversee donor registration, screening, and collection to ensure every step follows SOPs.
- Perform donor screening and phlebotomy as needed, once trained and qualified.
- Ensure donor eligibility questions are handled according to SOPs and escalated to the Medical Director when required.
- Build and adjust staff schedules to maintain center coverage.
- Train new and existing staff and keep training records complete and current.
- Keep supplies, forms, and equipment ready, and ensure required equipment checks are performed and documented.
- Identify, document, and help resolve deviations and quality issues within the Quality Management System.
- Keep the center clean, safe, and compliant with FDA regulations, cGMP, and OSHA requirements.
- Support the Fort Lauderdale center when needed.
Benefits
- Health insurance, with the majority of premiums paid by Continental.
- 401(k), with all administrative and investment fees paid by Continental.
- Fully paid life insurance policy.
- Profit Sharing Program.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
