Donor Services Specialist

Educational Media Foundation - K-LOVE & Air1 • Franklin, TN

6d

About The Position

The Donor Services Specialist serves K-LOVE’s ministry by providing highly relational, empathetic, and detail-oriented service to donors. The role requires a strong commitment to K-LOVE’s faith, mission, vision, and values, along with a donor-centric approach and a desire to help the team serve with excellence.

The position involves extensive phone work, including inbound and outbound donor calls, which account for approximately 90% of the day. The specialist moves between computer-based and manual processes, manages donor information accurately, handles confidential and sensitive matters with sound judgment, and identifies potential opportunities for increased donor engagement. The role calls for strong organization, communication, customer service, and the ability to balance relationship-building with completing work in a fast-paced environment.

Requirements

• Bachelor’s degree, or a combination of education and training with relevant experience.
• Strong attention to detail, organization, thoroughness, and efficiency.
• High work ethic and willingness to support teammates.
• Excellent verbal and written communication skills, including the ability to write in K-LOVE’s brand voice.
• Experience with Microsoft Office products and ability to learn new systems quickly.
• Ability to sit for more than six hours per day.
• Ability to balance interpersonal engagement with completing work.
• Strong organizational abilities and capacity to manage multiple priorities.
• Ability to work independently while maintaining alignment with team goals and protocols.
• Sound judgment in handling confidential information and sensitive donor matters.
• Excellent interpersonal skills and ability to develop sincere business or ministry relationships.
• Commitment to K-LOVE’s Statement of Faith, Mission, Vision, and Values.

Nice To Haves

• At least two years of customer service, administrative support, or donor-facing experience.
• Experience with CRM or database systems.

Responsibilities

• Handle inbound and outbound calls with donors; approximately 90% of the workday is spent on the phone.
• Provide highly relational, empathetic, donor-centric customer service.
• Accurately process information, manage records, and complete tasks in a fast-paced environment.
• Move flexibly between computer-based and manual processes.
• Identify donors’ potential capacity for increased engagement opportunities.
• Handle confidential information and sensitive donor matters with sound judgment.
• Represent the ministry professionally and maintain listener confidentiality.
• Work independently while staying aligned with team goals and protocols.

Benefits

• Industry-leading medical, dental, and vision coverage.
• Short- and long-term disability and life insurance.
• 401(k) with company match.
• Parental leave with Baby Bonding pay.
• Generous PTO, holiday, and sick pay.
• Access to concerts, movie premieres, media industry events, and other company-culture activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level