Donor Services Specialist

Wheeler Mission Ministries•Indianapolis, IN

2d•$18 - $0•Hybrid

About The Position

Wheeler Mission Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry dedicated to sharing the Gospel and helping those experiencing homelessness and those in need. This position is considered a ministry and a vital part of the team. It is essential that all employees have a personal relationship with Jesus Christ and subscribe to the Mission, Vision, Statement of Faith, Core Values, and Qualifications for Employment. Employees are encouraged and expected to share the Gospel as opportunities arise. The Donor Services Specialist supports donor giving and relationship management by assisting with donor data processing, communication, and administrative tasks. This position requires strong attention to detail, accuracy, and critical thinking in handling financial transactions, maintaining donor records, and facilitating reporting using Blackbaud’s Raiser’s Edge NXT. The role also involves occasional volunteer supervision and local travel to support fundraising events and office operations.

Requirements

High school diploma or equivalent
Ability to type a minimum of 30+ words per minute with high accuracy
Proficiency in Microsoft Office, including Excel, Outlook, and Word
Belief in the inerrancy of the Holy Bible
Adherence to WM Employee Policies
Alignment with WM Core Values: Christ-Centered Purpose, Faithful Stewardship, Excellence, Grace and Truth
Ability to type and operate standard office equipment.
Perform normal business activities.
Work in an office setting exclusively on a computer.
Occasionally lift products and supplies up to 35 pounds.
Ability to read small print, words, numbers, labels, and information displayed on computer screens and other equipment necessary to perform the essential functions of the position.
Ability to hear and respond to telephone calls and verbal communications and operate standard telephone equipment using visual and auditory cues, with or without reasonable accommodation.
Sign and adhere to WM Drugs and Alcohol policy and remain free from addiction to drugs or alcohol.
Submit to and pass a drug and/or alcohol test.

Nice To Haves

Bachelor’s degree preferred
Previous experience using Blackbaud’s Raiser’s Edge donor database preferred

Responsibilities

Process and record all incoming funds, including donations and receivables, ensuring each item is properly documented and accounted for.
Maintain accurate and up-to-date donor, event participant, volunteer, vendor, and prospect records in the database, adhering to IRS and Wheeler Mission standards.
Complete reporting and database upkeep as assigned, showing initiative in identifying and resolving discrepancies.
Collaborate with other departments to provide updated database information and resolve data-related issues.
Ensure the confidentiality and security of all donor information in compliance with organizational policies.
Handle donor interactions through mail, email, phone, and in-person meetings with professionalism, thankfulness, and a positive attitude.
Create accurate and timely donor communications, ensuring all correspondence is properly documented.
Act as a point of contact for donor inquiries, working to resolve issues promptly and escalate concerns when necessary.
Provide support for special events by assisting with donor engagement, event coordination, and volunteer supervision.
Supervise 1-5 volunteers as needed for specific office tasks or during events.
Perform general administrative tasks, such as participating in regular meetings, maintaining office supplies, and completing required reports.
Organize and maintain donor records, occasionally lifting and filing documents (up to 35 pounds) and managing office equipment.
Support local travel needs, such as weekly trips to the bank or other Wheeler Mission sites, using a personal or company vehicle.