Donor Services Coordinator

Maryland Food Bank•Baltimore, MD

7d•Hybrid

About The Position

The Maryland Food Bank (MFB) is a nonprofit, anti-hunger organization whose mission is to feed people, strengthen communities, and end hunger for more Marylanders. MFB distributes food through a statewide network of community-based organizations. Last year, the Maryland Food Bank distributed enough food to provide the equivalent of more than 41 million meals. Beyond food distribution, MFB works to end hunger by offering job training programs, access to supportive services and benefits, and by advocating to change laws, policies, and practices that create food insecurity. The Maryland Food Bank embraces a philosophy which recognizes and values diversity. Our goal is to attract, develop, retain, and promote a talented diverse workforce in a culture where all employees will contribute to their fullest potential. The Donor Services Coordinator is an integral part of the Philanthropy Services Team, within the greater External Relations Department. The Donor Services Coordinator is responsible for managing mass donor stewardship pieces; gift entry; and donor inquiries, directing specific requests to other team members when needed.

Requirements

Two (2) years of experience in customer service, data entry, or a related administrative role.
Experience using a CRM or database system for data entry and record management.
Proficiency in Microsoft Word (including mail merges) and Excel.
Critical thinking skills, ability to troubleshoot and understand scope of processes.
Strong written and verbal communication skills.
Excellent attention to detail.
Ability to manage multiple priorities, work independently, and collaborate effectively within a team.

Nice To Haves

Experience in a development, fundraising, or nonprofit environment.
Experience using the Blackbaud Raiser's Edge NXT.
Experience with donor services, gift processing, stewardship, or development operations.

Responsibilities

Respond to donor inquiries via phone and email, providing timely and professional customer service; record donor interactions in Raiser’s Edge NXT (RENXT).
Accurately process donations from multiple sources (online, checks, etc.) into RENXT.
Collaborate with finance and fundraising teams to ensure proper gift attribution.
Produce and coordinate donor stewardship mailings, including acknowledgements, welcome packages, and other donor correspondence.
Maintain and update constituent information, including address changes and donor contact records.
Support monthly donation processing and payment reconciliation activities.
Conduct data quality audits and maintain the accuracy and integrity of donor database records.
Identify opportunities to improve gift processing, donor communications, and related workflows; recommend and implement enhancements.
Provide front desk and volunteer program support during periods of high volume and assist with other donor services activities as needed.
Maintain working knowledge of RENXT and MFB gift processing procedures.