Donor Specialist

LifeStream • Victorville, CA

4d • $17 - $27 • Onsite

About The Position

Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, and Whole Blood Phlebotomies. Monitors donor/patient recovery and provides adverse donor reaction care management. Also responsible for various equipment and supply Quality Control. Work involves conditions and elements that must be analyzed to identify interrelationships. The supervisor makes assignments by defining objectives, priorities and deadlines, assisting the employee with unusual situations with no clear precedents. Employee plans and executes steps to complete the assignment, following instructions, policies, and previous training or accepted practices. Completed work is evaluated for soundness, appropriateness, and conformity to policy. Methods used by the employee are not reviewed in detail. Occasionally, the supervisor sets overall objectives and resources available, with deadlines and work plans developed in consultation with the employee, with some opportunity for the employee to interpret policy, or determine approaches and methodology for accomplishing assignments.

Requirements

• Excellent customer service and communication skills.
• Ability to work with blood.
• Ability to function as a team member.
• Ability to follow procedure.
• Good accuracy with attention to detail.
• Able to perform successful venipunctures.
• Good documentation skills.
• Ability to work with machines (i.e. sufficiently technically minded).
• Ability to lift 30 pounds.
• Basic math skills (related to determining donor eligibility, recognition, and draw information).
• Ability to drive a standard passenger vehicle.
• Knowledge of basic computer operation.
• Ability to maintain confidentiality.
• High School Diploma or General Education Diploma (GED) required.
• Current CPR Certification
• Current California Driver’s license.

Nice To Haves

• One to two years’ customer service experience is preferred.
• Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate or similar military experience/certification.

Responsibilities

• Treats customers (internal and external) with dignity and respect in a friendly and professional manner.
• Performs general and special donor registration on computer and manually as needed.
• Performs tests such as blood pressure, temperature, pulse and hematocrit/hemoglobin.
• Prepares pre-donation Apheresis Sample.
• Confidentiality interviews donors regarding their medical history and current health status.
• Performs phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection.
• Monitors and discontinues manual collection of donor’s units in the drawing area.
• Properly prepares blood units for transport to the Laboratory.
• Assists with donor recovery and adverse reactions.
• Draws specimens for donor re-test and other orders.
• Conducts daily equipment/supply set-up and breakdown, as well as Quality Control on specified instruments.
• Accurately completes all required documentation regarding donor, procedure, QC, and cleaning records.
• Actively recruits donors to various Blood Bank Programs (e.g. Apheresis) and promotions (e.g. Special Events).
• Works at different draw locations as needed.

Benefits

• LifeStream is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
• LifeStream will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
• If you need accommodation for any part of the employment process because of a medical condition or disability, please send an e-mail to [email protected] or call 909-386-6875 to let us know the nature of your request. A representative will respond to accommodation requests within two business days.
• EEO is the Law.
• Our organization participates in E-Verify
• All applicants who receive a conditional offer of employment will be required to undergo a pre-employment drug test in accordance with LifeStream’s established guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED