Donor Services Specialist

Educational Media Foundation • Franklin, TN

5d

About The Position

K-LOVE is seeking a Donor Services Specialist to support its ministry through highly relational, empathetic customer service for donors. The role requires a detail-oriented, organized, thorough, and efficient person with a strong work ethic and a desire to help teammates. Approximately 90% of the day is spent on the phone, handling both inbound and outbound donor calls. The specialist should be comfortable sitting for six or more hours daily, switching between computer-based and manual processes, and balancing relationship-building with completing work. The role also involves identifying donors’ potential for increased engagement, communicating effectively in writing and verbally—including in K-LOVE’s brand voice—and learning new systems. Candidates should be donor passionate and donor centric. K-LOVE prioritizes alignment with its faith, mission, vision, and values; team members are expected to contribute to its mission of encouraging audiences to have a meaningful relationship with Christ and agree with the Company’s Statement of Faith, Mission, Vision, and Values.

Requirements

• Bachelor’s degree, or a combination of education/training and relevant experience.
• Strong organizational abilities and capacity to manage multiple priorities.
• Demonstrated accuracy and attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills, including the ability to write in the organization’s brand voice.
• Ability to work independently while maintaining alignment with team goals and protocols.
• Sound judgment in handling confidential information and sensitive donor matters.
• Excellent interpersonal skills and ability to develop sincere business or ministry relationships.
• Ability to represent the ministry professionally and maintain listener confidentiality.
• Comfort with sitting six or more hours a day.
• Willingness to handle inbound and outbound calls, which account for approximately 90% of the day.
• Experience with Microsoft Office products and ability to learn new systems quickly.
• Alignment with K-LOVE’s Statement of Faith, Mission, Vision, and Values.

Nice To Haves

• At least two years of customer service, administrative support, or donor-facing experience preferred.
• Experience with CRM or database systems highly desirable.

Responsibilities

• Handle inbound and outbound donor calls, which make up approximately 90% of the workday.
• Provide highly relational, empathetic, and over-the-top customer service to donors.
• Identify potential donor capacity for increased engagement opportunities.
• Process information, manage records, and complete tasks accurately and with attention to detail.
• Balance relationship-building with timely completion of work and team priorities.
• Represent the ministry professionally and maintain listener confidentiality.
• Handle confidential information and sensitive donor matters with sound judgment.
• Work independently while remaining aligned with team goals and protocols.

Benefits

• Industry-leading medical, dental, and vision coverage.
• Short- and long-term disability insurance and life insurance.
• Robust 401(k) with company match.
• Parental leave with Baby Bonding pay.
• Generous paid time off, holiday pay, and sick pay.
• Exclusive access to concerts, movie premieres, media industry events, and more.

What This Job Offers

• Job Type: Full-time