Donor Services Coordinator

Saving-Sight • Kansas City, MO

1d • Hybrid

About The Position

The Donor Services Coordinator helps donor families navigate the donation process during a difficult time and contributes to restoring sight and transforming lives through donation. The role requires empathy, sound judgment, attention to detail, adaptability, and the ability to evaluate complex information as situations evolve. No prior donation experience is required; training and resources are provided.

This position is hybrid in Kansas City, Missouri, with only seven in-office days per month and flexibility to choose those office days. The schedule is overnight, with rotating 12-hour shifts and every other weekend worked. The position includes overtime pay. Candidates must not require current or future employment-authorization sponsorship.

Requirements

• Empathy and professionalism when navigating difficult and emotional conversations.
• Attention to detail, critical thinking, problem-solving, and sound decision-making.
• Ability to evaluate complex information and make decisions in time-sensitive situations.
• Ability to adapt quickly as priorities shift and new information becomes available.
• Ability to work holidays and weekends as required for 24/7 coverage.
• Must not require current or future sponsorship for employment authorization.

Nice To Haves

• Experience in customer service, healthcare, social work, insurance, case management, emergency response, or another role requiring strong communication, critical thinking, and sound decision-making.

Responsibilities

• Speak with donor families experiencing grief and guide them through the donation process.
• Review donor medical records, complete questionnaires, and communicate with medical staff to determine donor suitability.
• Coordinate with funeral homes, medical examiner offices, and hospitals to dispatch Recovery Technicians to donor locations.
• Analyze complex situations, make informed decisions, and adapt as new information becomes available.
• Work independently and as part of a team to make critical decisions and solve problems related to donation criteria.

Benefits

• Comprehensive benefits
• Paid wellness breaks
• Training and resources
• Opportunities to learn, grow, and develop critical decision-making skills
• Hybrid schedule with only seven in-office days per month and the ability to choose office days
• Rotating schedule that provides weekdays off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed