DOT Shuttle Supervisor

SP Plus•Los Angeles, CA

1d•Onsite

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. The DOT Shuttle Supervisor assists with the day-to-day management of a shuttle operation, ensuring operations follow contractual guidelines for the location as well as company policies and procedures. The role supports good client relations, promotes a professional image, and participates in programs to improve client and customer satisfaction. The position requires a minimal high school diploma or equivalent and a minimal month of related experience or training, or an equivalent combination of education and experience. Prior supervisory experience in DOT-regulated shuttle operations is preferred. Depending on the location’s needs and the employee’s shuttle-driving responsibilities, a valid CDL Class A or B license with a Passenger Endorsement may be required and must be maintained. A DOT Medical Card is required. The role may require availability for second or third shifts and/or weekends, depending on location needs. Employees are eligible to participate in various benefit plans. The position is located in Los Angeles, California, and pays $30.00–$31.50 per hour, plus tips.

Requirements

Minimal high school diploma or equivalent and a minimal month of related experience or training, or an equivalent combination of education and experience.
A valid CDL Class A or B Driver’s License, as required by location needs, and the ability to maintain it.
A Passenger Endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more.
A DOT Medical Card (Medical Examiner’s Certificate).
Clear oral communication, including listening, obtaining clarification, and responding to questions.
Clear written communication and ability to read and interpret written information.
Positive customer-service attitude and responsiveness to service requests.
Ability to adapt to workplace changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to perform the stated physical functions, including lifting or moving up to 25 pounds.

Nice To Haves

Prior supervisory experience with DOT-regulated shuttle operations.

Responsibilities

Assist with the day-to-day management of shuttle operations in accordance with contractual guidelines and company policies and procedures.
Support client relations and participate in programs to improve client and customer satisfaction.
Assist with day-to-day activities at assigned locations and perform management duties as assigned.
Courteously assist customers and respond to service requests.
Assist with equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Help clean up debris, water, oil spills, and similar messes.
Substitute for any position when necessary.
Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the area.
Complete other duties as needed.