DOT Shuttle Supervisor

Metropolis Technologies•Erlanger, KY

About The Position

SP+, a Metropolis company, is an artificial intelligence company that uses computer vision to provide checkout-free parking experiences. With over 23,000 employees and more than 4,000 locations across North America and Europe, the company aims to reinvent parking and enable checkout-free experiences in everyday settings. The DOT Shuttle Supervisor assists with the day-to-day management of a shuttle operation. The role ensures operations follow the contractual guidelines for the location and company policies and procedures, supports client relations, and promotes a professional image. The position also assists with customer service, facility and equipment upkeep, and operational coverage as needed. A valid CDL Class A or B license and a DOT Medical Card are required; a Passenger Endorsement is required when operating shuttle buses with a capacity of 15 or more passengers.

Requirements

At least a high school diploma or equivalent, plus at least one month of related experience or training, or an equivalent combination of education and experience.
Valid CDL Class A or B Driver’s License, depending on location hiring needs, and maintenance of that license as required by DOT regulations.
Passenger Endorsement if responsible for operating shuttle buses with a capacity of 15 passengers or more.
DOT Medical Card (Medical Examiner’s Certificate).
Ability to communicate orally and in writing, including speaking clearly, listening, seeking clarification, responding to questions, and reading and interpreting written information.
Customer-service orientation, positive attitude, and responsiveness to service requests.
Ability to adapt to workplace changes, delays, and unexpected events.
Sound and accurate judgment.
Ability to meet the physical demands of the role, including frequent sitting, standing, walking, hand and finger use, handling or feeling objects, and talking; occasional climbing or balancing, stooping, kneeling, or crouching; and lifting or moving up to 25 pounds.
Required vision abilities include close vision, peripheral vision, and the ability to adjust focus.

Nice To Haves

Prior supervisory experience in DOT-regulated shuttle operations.

Responsibilities

Assist in managing day-to-day shuttle operations in accordance with location-specific contractual guidelines and company policies and procedures.
Participate in programs intended to improve client and customer satisfaction.
Assist in managing day-to-day activities at assigned locations and perform management duties as assigned.
Courteously assist customers and foster good client relations.
Assist with equipment maintenance and repair and perform general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, and oil spills.
Substitute for any position when necessary.
Maintain thorough knowledge of the shuttle operation, transportation route, and local major streets, landmarks, and freeways.
Complete other duties as needed.