DOT Shuttle Supervisor

Metropolis Technologies•Portland, OR

3d•$27 - $30

About The Position

Assist with the day-to-day management of a shuttle operation, ensuring work is handled within the location’s contractual guidelines and company policies and procedures. The role supports client relations, customer satisfaction, and a professional image. The supervisor assists with activities and management duties at assigned locations, provides courteous customer assistance, and may substitute for other positions as needed. They also assist with equipment maintenance and repair, general maintenance, and cleanup of debris or spills. The role requires thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the area.

Requirements

At least a high school diploma or equivalent.
At least one month of related experience or training, or an equivalent combination of education and experience.
Valid CDL Class A or B driver’s license, as required by location hiring needs.
Passenger endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more.
Required DOT Medical Card (Medical Examiner’s Certificate).
Ability to speak clearly, listen, clarify, and respond to questions.
Ability to write clearly and informatively and read and interpret written information.
Positive customer-service attitude and responsiveness to requests for service and assistance.
Ability to adapt to workplace changes, delays, or unexpected events.
Sound and accurate judgment.
Ability to meet the physical demands of the role, including sitting, standing, walking, using hands and fingers, handling or feeling objects, talking, occasional climbing or balancing, stooping, kneeling, or crouching, and lifting or moving up to 25 pounds.
Required vision abilities include close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

Prior supervisory experience in DOT-regulated shuttle operations.

Responsibilities

Assist in managing the day-to-day shuttle operation in accordance with contractual guidelines and company policies and procedures.
Participate in programs to improve client and customer satisfaction.
Assist in managing day-to-day activities at assigned locations and perform management duties as assigned.
Courteously assist customers.
Assist with equipment maintenance and repair and other general maintenance tasks as directed by the Facility Manager.
Report known accidents, observed or suspected company policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for any position, if necessary.
Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and freeways in the area.
Complete other duties as needed.