DOT Shuttle Supervisor

SP Plus•Portland, OR

About The Position

Assist in the day-to-day management of a shuttle operation, ensuring operations comply with the contractual guidelines for the location and company policies and procedures. The role supports positive client relations, a professional business image, and programs that improve client and customer satisfaction. It also assists with the day-to-day activities and management duties at assigned locations, provides courteous customer assistance, and supports equipment maintenance and general facility maintenance as directed by the Facility Manager. The position requires knowledge of the shuttle operation and local transportation routes, streets, landmarks, and freeways. Depending on location needs, the employee may be required to hold a valid CDL and DOT Medical Card and may need to work second or third shifts and/or weekends.

Requirements

High school diploma or equivalent, with at least one month of related experience or training, or an equivalent combination of education and experience.
Valid CDL Class A or B driver’s license, depending on location hiring needs, and a Passenger Endorsement if operating shuttle buses with capacity for 15 or more passengers.
DOT Medical Card (Medical Examiner’s Certificate).
Ability to communicate clearly orally and in writing, listen, seek clarification, and interpret written information.
Customer-service skills, including maintaining a positive attitude and responding to requests for service and assistance.
Ability to adapt to changes, delays, or unexpected events and exercise sound judgment.
Ability to sit, stand, walk, use hands and fingers, handle or feel objects, and talk; occasionally climb or balance, stoop, kneel, or crouch; and lift or move up to 25 pounds.
Vision abilities including close vision, peripheral vision, and ability to adjust focus.

Nice To Haves

Prior supervisory experience in DOT-regulated shuttle operations is preferred.

Responsibilities

Assist in the day-to-day management of shuttle operations in accordance with location contracts and company policies and procedures.
Support client relations and participate in programs to improve client and customer satisfaction.
Assist with the day-to-day activities and management duties at assigned locations.
Courteously assist customers and respond to service requests.
Assist with equipment maintenance and repair and perform general maintenance as directed by the Facility Manager.
Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for other positions when necessary.
Maintain thorough knowledge of the shuttle operation and local transportation routes, major streets, landmarks, and freeways.
Complete other duties as needed.