DOT Shuttle Supervisor
About The Position
Assist with the day-to-day management of a shuttle operation, ensuring operations follow the location’s contractual guidelines and company policies and procedures. Help foster good client relations, promote a professional image, and participate in programs to improve client and customer satisfaction. The role supports management of assigned locations and performs other duties as needed. Employees may need to substitute for any position and assist with equipment maintenance, repairs, general maintenance, and cleanup tasks. The role requires knowledge of the shuttle operation, transportation route, and local streets, landmarks, and freeways.
Requirements
- Minimal high school diploma or equivalent, and minimal related experience or training, or an equivalent combination of education and experience.
- A valid CDL Class A or B Driver’s License, depending on the location’s hiring needs.
- Passenger Endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more.
- A DOT Medical Card (Medical Examiner’s Certificate).
- Ability to perform the essential duties satisfactorily, with reasonable accommodations where applicable.
- Clear oral communication, including listening, seeking clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Positive customer-service attitude and responsiveness to service requests.
- Adaptability to changes, delays, and unexpected events.
- Sound and accurate judgment.
- Ability to sit, stand, walk, use hands and fingers, handle or feel objects, and talk frequently; occasionally climb or balance, stoop, kneel, or crouch; and lift or move up to 25 pounds.
- Close vision, peripheral vision, and ability to adjust focus.
Nice To Haves
- Prior supervisory experience with DOT-regulated shuttle operations is preferred.
Responsibilities
- Assist in managing day-to-day shuttle operations in accordance with contractual guidelines and company policies and procedures.
- Foster good client relations and promote a professional image and approach to the business.
- Participate in programs to improve client and customer satisfaction.
- Assist in managing the day-to-day activities of assigned locations and perform management duties as assigned.
- Courteously assist customers.
- Assist with equipment maintenance and repair, and perform general maintenance as directed by the Facility Manager.
- Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Assist with cleanup of debris, water, oil spills, and similar messes.
- Substitute for any position when necessary.
- Maintain thorough knowledge of the shuttle operation, transportation route, and local streets, landmarks, and freeways.
- Complete other duties as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
