DOT Shuttle Supervisor

SP Plus•Erlanger, KY

3d•Onsite

About The Position

Assist in the day-to-day management of a shuttle operation, ensuring operations comply with the location’s contractual guidelines and company policies and procedures. Foster good client relations, promote a professional image, and participate in programs to improve client and customer satisfaction. The role may require substituting for other positions and performing additional duties as needed. A valid CDL Class A or B driver’s license, depending on location needs, and a DOT Medical Card are required. A Passenger Endorsement is required when operating shuttle buses with a capacity of 15 or more passengers.

Requirements

Minimal high school diploma or equivalent, and minimal related experience or training, or an equivalent combination of education and experience.
Maintain a valid CDL Class A or B driver’s license, depending on the location’s hiring needs.
Hold a Passenger Endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more.
Maintain a DOT Medical Card (Medical Examiner’s Certificate).
Communicate clearly orally and in writing, listen and seek clarification, respond to questions, and read and interpret written information.
Maintain a positive attitude and respond to requests for service and assistance.
Adapt to changes, delays, and unexpected events, and exercise sound judgment.
Meet the physical requirements of the job, including frequently sitting, standing, walking, handling objects, and talking; occasionally climbing, balancing, stooping, kneeling, or crouching; and lifting or moving up to 25 pounds.
Possess close and peripheral vision and the ability to adjust focus.

Nice To Haves

Prior supervisory experience with DOT-regulated shuttle operations is preferred.

Responsibilities

Assist in managing the day-to-day activities of assigned locations and perform management duties as assigned.
Courteously assist customers and support client and customer satisfaction.
Assist with equipment maintenance and repairs and perform general maintenance tasks as directed by the Facility Manager.
Report accidents, suspected or observed policy violations, safety hazards, and unusual occurrences to the Facility Manager.
Assist with cleanup of debris, water, oil spills, and similar materials.
Substitute for any position when necessary.
Maintain thorough knowledge of the shuttle operation, transportation route, and local major streets, landmarks, and freeways.
Complete other duties as needed.