DOT Shuttle Supervisor
Metropolis Technologies•Erlanger, KY
•Onsite
About The Position
Assist with the day-to-day management of a shuttle operation, ensuring operations follow location-specific contractual guidelines and company policies and procedures. The role supports client relations, customer satisfaction, and a professional image of the business. The supervisor may assist with management duties and perform other positions as needed. The position is located in Erlanger, Kentucky.
Requirements
- High school diploma or equivalent, and at least one month of related experience or training, or an equivalent combination of education and experience.
- Valid CDL Class A or B driver’s license, as required by location hiring needs.
- Passenger endorsement if responsible for operating shuttle buses with a passenger capacity of 15 or more.
- DOT Medical Card (Medical Examiner’s Certificate).
- Clear oral communication, including listening, asking for clarification, and responding to questions.
- Clear written communication and ability to read and interpret written information.
- Positive customer-service attitude and responsiveness to requests for service and assistance.
- Ability to adapt to workplace changes, delays, and unexpected events.
- Sound and accurate judgment.
- Ability to perform the stated physical demands, with reasonable accommodations where applicable.
Nice To Haves
- Prior supervisory experience in DOT-regulated shuttle operations.
Responsibilities
- Assist in managing the day-to-day activities of assigned locations and shuttle operations.
- Help ensure operations comply with contractual guidelines, company policies, and procedures.
- Participate in programs to improve client and customer satisfaction.
- Assist with management duties as assigned.
- Courteously assist customers and respond to requests for service.
- Assist with equipment maintenance and repair and perform general maintenance as directed by the Facility Manager.
- Report known accidents, observed or suspected policy violations, safety hazards, and unusual occurrences to the Facility Manager.
- Help clean up debris, water, oil spills, and similar materials.
- Substitute for other positions when necessary.
- Maintain thorough knowledge of the shuttle operation, transportation routes, major streets, landmarks, and local freeways.
- Complete other duties as needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
